Hi,
Looking for some help.
I had an Openreach engineer look at my line today for slow sync speeds (44.8Mbps vs min guaranteed 61Mbps). This was obviously done outside of my house. He couldn’t find anything wrong with my line and reset the profile on it to see if it helps.
i just joined Vodafone 14 days ago so I thought I’d gone through the line stabilisation period. This issue also existed with my previous provider, so no modem or hardware issues.
Vodafone 2nd line don’t think that resetting my line profile is the solution, so they’ve booked another engineer appointment for tomorrow morning.
My question is with no clear fault on the line, is there anything I should mention when they phone tomorrow. I know my SNR is low (6db when I live 150m from the cabinet) but that’s all I’ve gleaned from the below figures. Be grateful if someone could take a look and let me know if there’s anything else that jumps out at them that’s wrong.
Thanks in advance!
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DSL Status Information
DSL Mode
ITU-T G.993.2_Annex_B (VDSL2)
DSL Uptime
10 hours, 24 minutes and 59 seconds
Line Quality
Downstream Upstream
| Current Rate | 44805 kbps | 16278 kbps |
| Maximum Rate | 44439 kbps | 16371 kbps |
| Signal-to-Noise Ratio | 6.3 dB | 6.1 dB |
| Attenuation | DS1 10.3 dB, DS2 23.5 dB, DS3 37.1 dB | US0 0.4 dB, US1 14.7 dB, US2 28.4 dB |
| Power | 6.8 dBm | 6.8 dBm |
| CRC Errors in last 624 minute(s) | 148 | 238 |
| K (number of bytes in DMT frame) | 0 | 0 |
| R (number of bytes in RS code word) | 0 | 16 |
| S (RS code word size in DMT frame) | 0.1705 | 0.4674 |
| D (interleaver depth) | 1 | 1 |
| Delay | 0 ms | 0 ms |
Downstream Upstream
| Super Frames | 13696132 | 5442059 |
| Super Frame Errors | 15 | 43 |
| RS Words | 0 | 320918076 |
| RS Correctable Errors | 0 | 337 |
| RS Uncorrectable Errors | 0 | 0 |
Downstream Upstream
| HEC Errors | 142 | 0 |
| OCD Errors | 0 | 0 |
| LCD Errors | 0 | 0 |
| Total Cells | 3231022983 | 0 |
| Data Cells | 881687208 | 0 |
| Bit Errors | 0 | 0 |
Downstream Upstream
| Total ES | 100 | 210 |
| Total SES | 8 | 0 |
| Total UAS | 550 | 550 |
