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Internet speed

4 support chats and a new router - and still my evening speeds are ridiculous

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2: Seeker

I wish I can across this forum before I signed up.

 

I have been on support chats for 4 evenings over the past 4 weeks trying to sort my issue with ridiculous low speeds at nights. I was previously with Plus net and never had any of these issues. I don't think speeds of 1.89 is acceptable.

 

I was sent a new router and plugged it in today. At 2pm I was getting speeds of 50+ mbps

 

it's now 23.00 and I am back to where I was and getting speeds of 4/5 mbps

 

Enough is enough -  I want to leave!

 

How many of you have managed to do this and how do you go about escalating this issue.

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Moderator
Moderator

Hey @pilch123. One of our team will be happy to access your account and take a closer look into your speeds for you. Find out how to get in touch here.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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