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Internet speed

Been on hold for 2 hours and counting

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2: Seeker

Been on hold for over 2 hours now. Receieved a text from Vodafone saying ...

 

Hello. We've been looking into the speeds you've been getting with your broadband service. Unfortunately, we won't be able to meet the minimum guaranteed speed we told you about when you ordered

 

I have been with Vodafone for 3 years and trying to get it sorted for them to finally say this. I am at a loss for what to do considering ive been paying for fibre broadband all this time and had slow speeds

 

By the time ive finished this post, ive been on hold for 2 hours and 15 minutes

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1 REPLY 1
17: Community Champion

That's an unacceptable amount of time to be on hold @TruPassion  imo !

 

Did you eventually get an agent and if so what have they advised ?

 

If you didn't and gave up then perhaps try the Vodafone Social Media Teams here via 》 Contact-us-for-account-specific-queries and or email via the link 》 Here.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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