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Internet speed

Broadband compensation

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4: Newbie

I have been without broadband for 17days now!! Was told yesterday 3rd line are sending a new router which i was told from the start was not the problem. My broadband came on there for 30minutes maximum and has now cut back off!! I have spoke to an agent online about compensation and was told they will offer me £12!! I have read on ofcom website that they are part of the scheme which should be £8 per day that the service was lost does anyone know if this is correct?? The adviser told me that is not a thing and they can offer me no more than £12. They wont let me leave without a charge and they also dont seem to want to fix the problem either!! I will be making a further complaint about the lack of service within this company!!

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3 REPLIES 3
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10: Established

MSE (MoneySavingExpert) say Vodafone are not part of Ofcom's automatic compensation scheme, but you can still use MSE's tool to complain.

https://www.moneysavingexpert.com/broadband-and-tv/cheap-broadband/#complain

Edit: Link corrected thanks to Cynric

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4: Newbie

@Jayach I don't know what you did with that URL but it launches the wrong website. So I've done it again for you.

 

https://www.moneysavingexpert.com/broadband-and-tv/cheap-broadband/#complain

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10: Established

@cynric, Thank you, I don't know how I did that either, think I must have been trying to reply on 2 different forums at the same time.

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