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I have been without broadband for 17days now!! Was told yesterday 3rd line are sending a new router which i was told from the start was not the problem. My broadband came on there for 30minutes maximum and has now cut back off!! I have spoke to an agent online about compensation and was told they will offer me £12!! I have read on ofcom website that they are part of the scheme which should be £8 per day that the service was lost does anyone know if this is correct?? The adviser told me that is not a thing and they can offer me no more than £12. They wont let me leave without a charge and they also dont seem to want to fix the problem either!! I will be making a further complaint about the lack of service within this company!!
MSE (MoneySavingExpert) say Vodafone are not part of Ofcom's automatic compensation scheme, but you can still use MSE's tool to complain.
Edit: Link corrected thanks to Cynric
@Jayach I don't know what you did with that URL but it launches the wrong website. So I've done it again for you.