Gigafast Speed Throttling (FTP - Single Thread Downloads) - Morning, Noon and Night,

[Shooto]

Hi,

I have the Gigaslow 900mbps service. I had issues like a lot of others at the start of Jan 2019 with single thread / FTP downloads (chronically slow) and Netflix unusable.

I'm currently working on a home automation project using Home Assistant.

The website I am using a lot at the moment is GitHub and even a simple download of 2mbps can take up to 1hr to download. I can get round the problem with Github using a VPN or a multi thread download program.

I don't see why I should need to go through these hoops when this should work by default. 

I am also trying to set up a build of Kali Linux which firstly you create a bootable USB then you access their FTP site to download the various different modules to install on a live computer.  I left my laptop running for 18hrs and the download of the necessary files was still at 45%.  The laptop was connected via Wi-Fi - 1 foot away from the router.

I decided to run a ftp speedtest from http://speedtest.tele2.net/ on a separate computer (wired)- max 20kbps on all different sizes of files tested.  I tried this morning, noon and night no difference with the results.

I have also tried setting port forwarding rules for ftp port 21 to the specific IP of the laptop.  No difference!!

I cancelled the installation and decided to take my laptop into my work today (BT Broadband). I went through the same steps within Kali Linux and surprise, surprise it was fully installed within twenty minutes.

Is anyone else having similar issues specifically with FTP?

[Tash]

If changing your Wi-Fi channel or our other diagnosis steps don't improve things for you @Shooto, please pop our team a message on Twitter or Facebook. We'll then be able to get to the bottom of this for you. Please make sure you include a link to your post and your Community username. You then won't need to repeat yourself.

[MKocak]

Well since I left BT and joined with Vodafone my download speeds SINGLE THREADED are a joke.
Multi threaded is good, but most streaming applications are single threaded, and I do notvied the lag with my Sky Box downloads, Fire Stick streaming and other streaming applications (all connected over Ethernet, even now my Gen2 FireStick)
With BT for over a year no issues!  Only went to Vodafone to save costs, I have warned everyone I know about this and will hit social media about this once I get the time. As the old saying goes, buy cheap....buy twice

Oh and I did phone support many a time explaining all of this... no one cares in Vodafone, just take your money and not living up to the contract underwritten by Vodafone...I'm sure that is breaking the law ?

[Anonymous]

Hey @MKocak  I completely appreciate how frustrating this must be for you!  I'd recommend giving our Gigafast boffins a call on 191 from mobiles or 0333 3040 191 from landlines,  we'd love to get this resolved for you!

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[MKocak]

Thank you but the last call I made in Saturday morning 20th June 2020, the tech team said they will only test multi threaded downloads and as far as they can see I get my said rate, and there is nothing they can do. I have ALL the technical evidence to show that while I was with BT my single and multi threaded downloads have been what I pay for, when I went to Vodafone, my single threaded downloads which what majority of streaming devices only use is now half of what I pay for. Things like my sky box, amazon fire stick, Netflix etc..now suffers as a result. I am looking raise a formal complaint and go to the ombudsman services as a result of such poor customer services with out a care in the world. I would like to leave this contract with out penalties and go back to BT even though I will pay double I will get double the service. Vodafone will not let me leave no matter how much i say this is a BIG issue, and I can produce all the technical evidence required (I have daily automated check on my vdsl line looking for any speed issues for both single threaded and multi threaded.

[MarkD]

We want you to be happy with the service and we would hate to see you leave @MKocak. I know that you have previously called, but I would recommend you giving the GigaFast team another call on the number provided by @Anonymous 🙂