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Internet speed

Gigafast speeds

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2: Seeker

Inhad higafast installed on 28th june this year the past 4 nights inhave had downloads of under 3mbps and uploads of same !!! This is not good enough and whenever inhave attempted to contact the 24/7 support its too busy ##~## is the point of 24/7 support if between 9.30pm and 12.15am its too busy ??? I want this fixed NOW or you can remove the whole lot  

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6 REPLIES 6
3: Seeker

exactly the same for me, slow speeds over the last 3 nights only...

 

also i tried contacting online support on my laptop but had no success because they was all ''busy'', so i tried on my phone using the my vodafone app and i got through to the support team, which proved very useless... but perhaps you could try that if you havent already

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Moderator

My apologies for the late response @cran1285 & @Jenidjaimee. Have your speeds now resumed as normal? 

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2: Seeker

Sadly not and i really am getting rather p**sed off all my lights boiler etc all require the wifi and if my teenage son moans that his xbox isnt working one more time i may well commit a crime !!

 

i am being told by the tech team that cityfibre restrict the tests you can run hence why i have to keep sending screenshots of my speeds which are rubbish - see attached i was with sky for over 5 years and not ONCE did i have any issues - i will be looking to end this contract as it is not fit for purpose and the tech side to fix is ridiculous !

 

NO my speeds have not improved - these are 2 tests run this morning both directly connected to ethernet, wifi off etc 

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2: Seeker

7.48am 29th august.jpg

 

6.57am 29th august.jpg

 

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Moderator
Moderator

Thanks for getting back in touch @Jenidjaimee, no one wants to be getting stick for slow broadband speeds; plus we know how important it is to keep connected. 

We'll need to access your account to help get you up and running correctly - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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2: Seeker

This is an absolute joke !! No customer support over the weekend my service was ok yesterday and crap again today this is not acceptable in 5+ years with sky never had an issue ! 

 

 

 

5C250C3D-05ED-4F5F-ADA7-664619E6E37C.jpeg

 

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