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24-08-2019 10:21 PM
Inhad higafast installed on 28th june this year the past 4 nights inhave had downloads of under 3mbps and uploads of same !!! This is not good enough and whenever inhave attempted to contact the 24/7 support its too busy ##~## is the point of 24/7 support if between 9.30pm and 12.15am its too busy ??? I want this fixed NOW or you can remove the whole lot
24-08-2019 11:13 PM
exactly the same for me, slow speeds over the last 3 nights only...
also i tried contacting online support on my laptop but had no success because they was all ''busy'', so i tried on my phone using the my vodafone app and i got through to the support team, which proved very useless... but perhaps you could try that if you havent already
28-08-2019 07:22 PM
My apologies for the late response @cran1285 & @Jenidjaimee. Have your speeds now resumed as normal?
29-08-2019 09:38 AM
Sadly not and i really am getting rather p**sed off all my lights boiler etc all require the wifi and if my teenage son moans that his xbox isnt working one more time i may well commit a crime !!
i am being told by the tech team that cityfibre restrict the tests you can run hence why i have to keep sending screenshots of my speeds which are rubbish - see attached i was with sky for over 5 years and not ONCE did i have any issues - i will be looking to end this contract as it is not fit for purpose and the tech side to fix is ridiculous !
NO my speeds have not improved - these are 2 tests run this morning both directly connected to ethernet, wifi off etc
29-08-2019 09:41 AM
30-08-2019 08:55 AM
Thanks for getting back in touch @Jenidjaimee, no one wants to be getting stick for slow broadband speeds; plus we know how important it is to keep connected.
We'll need to access your account to help get you up and running correctly - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.
Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker.
01-09-2019 07:44 PM
This is an absolute joke !! No customer support over the weekend my service was ok yesterday and crap again today this is not acceptable in 5+ years with sky never had an issue !
17-08-2020 10:56 PM
Justed had gigfast installed today my upload speed is faster than my download speed around 150+200mb slower on download. Please advise
19-08-2020 05:01 PM
@Jenidjaimee Have you contacted our Facebook or Twitter team? They can get some tests run on the line to find out what's happening with the speeds.
@anandpatel15 When did you have the Gigafast service installed? Are you able to pop over any speed tests that you've done?
19-08-2020 05:08 PM
Had it fitted on moday see pictures of speedtest..
Thanks