High latency Coventry to London, cityfibre 900

[dudka]

Hi. I just joined vodafone.

I am very happy with the speed (it is way over what I need), but not so much about the ping. The best ping I see to London is 22ms, usually it is higher. My ping to Edinburgh is 15ms, and this is the lowest I see, lower even than Manchester with its 23ms. These pings are higher than I expected, my pings on the previous broadband were about 7ms even if the connection was 30 times slower. (The pings are to Vodafone's servers as measured by speedtest.net.)

Is this normal what I see, and does one expect an improvement or otherwise?

I am still on a cooldown period, so I can cancel.

[Ripshod]

Run a quick traceroute to bbc.com to confirm my suspicion that you are on the Edinburgh gateway. Copy/paste the results rather than a screenshot (it's quicker). 

[dudka]

I see this, below. Not sure how to interpret it...

$ traceroute bbc.com
traceroute to bbc.com (151.101.64.81), 30 hops max, 60 byte packets
1 _gateway (192.168.1.1) 0.763 ms 0.810 ms 0.930 ms
2 * * *
3 63.130.172.35 (63.130.172.35) 22.981 ms * 23.017 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[Ripshod]

Try a few more times with different domains, see if you can get that 2nd hop populated. Or, if you look in the router's status pages it should give your gateway IP there. 

[dudka]

I had a chat with vodafone. They did something, restarted my router remotely, and my pings to London went up to 27ms.

They promised an improvement though which would take 2-24 hours to materialize. "Your connection also had interference issue which causes dropping issue i.e. frequent disconnection from the connection and slow speed and it's caused due to similar rage of frequencies impacting the service frequency of the broadband and so I've removed the interference and altered the frequency remotely from my end ..." I understand nothing, but it is good to know that frequencies can have a rage just like us mortals.

[dudka]

Found a different one, but still the same 63.130.172.35

$ traceroute scaleway.com
traceroute to scaleway.com (104.22.20.81), 30 hops max, 60 byte packets
 1  _gateway (192.168.1.1)  0.779 ms  0.795 ms  0.834 ms
 2  * * *
 3  * 63.130.172.35 (63.130.172.35)  22.450 ms *
 4  90.255.251.37 (90.255.251.37)  23.047 ms  23.032 ms  23.085 ms
 5  162.158.32.45 (162.158.32.45)  24.498 ms  24.514 ms  24.439 ms
 6  104.22.20.81 (104.22.20.81)  23.024 ms  21.485 ms  21.417 ms

[dudka]

My gateway is 90.247.128.1, according to the router status page.

[Ripshod]

It's not identifying the second hop, which would point directly to your gateway. I'm in West Yorkshire and when I was on the Edinburgh gateway my Latency went to pot just like yours. Without the ip it's just guesswork, but speedtest results would pinpoint the general location. Speedtest.net will let you select servers and the closest to your gateway would obviously give the best latency results. But you've probably gone that route already.

The only way you'll see improvement is if your gateway flips back.

Going for a static ip would lock you to an unsuitable gateway so don't go down that rabbit hole. 

[dudka]

I see! The router status page does say 90.247.128.1, and google says this is Edinburgh... Thanks for the advice about the static ip

[Ripshod]

That IP identifies as edbtn1-bng-c1 which is indeed the Edinburgh gateway. There's nothing you or vodafone can physically do about it. All you can do is hope that you're not stuck with that for the 3 months I was - twice.

Not what you want to hear, I know.