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I want to say thanks for the highest speeds I've achieved here!

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Jalu
2: Seeker
2: Seeker

‎10-09-2019 06:14 PM

I just wanted to say thank you to Vodafone for the easy switch and best speeds I've recieved from any ISP at my property! I've also been pleasantly surprised by the very friendly customer service, genuinely some of the happiest and most helpful customer service reps I've spoke too! 

 

I'm syncing at 95Mbps and getting throughput between 75 - 77Mbps! The Vox 3.0 is a huge improvement over any of the other big name ISP's router modem combo I've tried (BT, TalkTalk, Sky, Zen). http://speed.ui.com/?result=5d76cda1dfaa2a000615f8d1&fbclid=IwAR3zXubmv8zHykJr0d1MoqXreFIKGeH4JBpu7g...

 

So thanks again I hope my service continues to work at these levels and will be encouraging friends and family to join! 

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Jalu
2: Seeker
2: Seeker
In response to fivegoldstars

‎10-09-2019 09:05 PM

That could be down to multiple factors, how are you measuring the speed on the PS3? I know for a fact the PS3 network is not as capable since the store was partially shut down, now you can only access games to download which were already purchased.

 

Online gaming so speeds aren't going to be what they once were because the network has been downgraded as the PS4 is current gen and those resources are being prioritied for PS4 users.

 

Plus you don't need more than 10Mbps down and 4Mbps up for a decent online gaming experience as long as you've got a low ping and minimal jitter, if you try with a PC/PS4/Xbone I'm sure you'll results will be different. 

 

Don't rely on one device to determine your throughput using a last gen console with limited online capabilties as it will not be giving you a real estimate of your throughput, just the speed between you and Sony's PS3 servers and limited throughput will be down to Sony at this point as I previously mentioned the downgrading of the PS3 network.

 

Use a combination of;

 

Samknows: https://www.samknows.com/

Speedtest.net: https://speedtest.net/

Ubiquti Speedtest: http://speed.ui.com/

Netflix Speedtest: https://fast.com/en/gb/

 

Using a combination of these will determin you actual speeds as well as helping you find possible routing faults and as Samknows is a UK goverment/Ofcom recognised organation this means with any information you to Vodafone will be accepted and actually used to help fix that issue. 

 

If you need more help, please start a new thread with ALL the above results and Vodafone and the community will be happy to help!

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sneakysnake
4: Newbie
In response to Jalu

‎11-09-2019 01:27 AM - edited ‎11-09-2019 01:32 AM

Its such a pity that Vodafone do not have such experts and rely on you to do it for them!

 

Most customers will not say thanks for something they have paid for and dont get. I was an IT engineer and some of the excuses Vodafone give to fob people off so they are out of contract is laughable. Here are some for you to read: change the ssid settings when you are only on ethernet, it will take 10 days to stabilise when on FTTC, you have 10 smart lights connected to the wifi which is slowing the internet down, its a fault at the cabinet when the line is fine at non-peak times, you have a line fault and we will arrange for an engineer. Its very strange that when people move over to another ISP that these so called  "faults" are no longer there! There is also the problem of Vodafone not responding to customers complaints, either on the phone or via social media which should tell you something about the system.

 

The best solution is for people still in the cancellation period to cancell or for those that are now out of it to write a physical letter to the head office with details and logs of the times the and problems and complain, also send a copy to OFCOM and also send a letter to the Ombudsman. This IS a Vodafone problem and that has also been recognised by Thinkbroadband who seem to be monitoring it.

 

BTW.. If the line DSLAM is overloaded and contention is kicking in at peak times then it also means that it is oversubscribed and that IS down to Vodafone and thats why changing ISP will fix it as in has done in my case and many others one here.

 

Also your post should not have been ticked as solved because there was nothing in your case to solve.

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