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I have been with Vodafone Broadband since January. My Sync speeds started at 17Mb/s which was fine since I stay about half a mile away from my cabinet. The speed slowed after a month to 7Mb/s and after an online chat an engineer from Openreach came at the end of March and managed to get me reconnected at approx 18Mb/s. Again, all fine. Recently my speed has dropped to 10Mb/s, actually exactly 10000kbit/s and I have tried reconnecting and turning the router off overnight but still the connection stays at exactly 10000kbit/s. My router is connected into the test socket and has a micro-filter between the test socket and the router.
I'd dig out the paperwork to see what sort of speed you were promised since even on superfast 1 at 1/2 mile away from the cabinet you should be getting substantially more than even 17Mbps. While here we are on SF2, we're also roughly 1/2 mile from the cabinet and connect at 49Mbps. All things being equal I'd expect you to be connecting at around the 30Mbps mark!
Since fibre came out I have never managed to get speeds anywhere near the advertised. Speed tests done at the cabinet show max sync speed of 18Mb/s so I knew there was no point signing up to anything faster than that. All I want is something reliable that I can stream some TV without it looking like an 8-bit videogame.
The splitter/filter is only necessary if you are also using a landline.
Do you have a landline connected?
Just as a doublecheck do a request with aa.net...
Your line length (from the exchange) is approximately 3454 meters.
"Superfast" VDSL (Fibre to the cabinet) up to 80Mb/s
VDSL uses the phone line copper pair to connect to a modem in the street cabinet and then typically glass fibre to connect back to the exchange and on to us. As this uses less copper wire it provides faster download speeds than ADSL, but costs a little more. For your location, forecast download sync speed is 74-80Mb/s and forecast upload sync speed is 19-20Mb/s.
Is it similar to the BT checker?
I do have a landline as well. Just checked the website you suggested and showing max speeds of 24 so roughly the same as BT. Left router off overnight and turned back on at 5 this morning. Now syncing at 12.4Mb/s so better.
The landline is on the connected to the other side of the microfilter. I have no extensions and I only have one house phone which is directly into the master socket. I have an Openreach Master Socket 5C and have just now disconnected the microfilter and using the Mk4 filtered faceplate. Sync speed is now at 13.1Mbit/s. I've had Openreach out before and they are getting similar speeds at the telephone pole and the cabinet so I am pretty sure that the wiring is fine.
The downstream should be about 6.3 like the upstream. DLM may adjust it over the next few weeks, a DLM reset would probably be a good idea, but getting Vodafone to do that seems impossible.
Half a mile is about 0.8 km. There is a very good walking app called step tracker & pedometer it uses the GPS on your phone and it measures how far you have walked. it's great for checking the distance to the cabinet
also what router are you using, is it the thg3000 or the thg3000 v2 or are you using your own
also, what is your min guarantee speed from Vodafone
Distance from the street cabinet (km) FTTC fibre broadband connection speed (Mbps)