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20-09-2020 08:35 PM
Hello i did start another topic on the connection pages as ive been having poor performance.
However im wondering if its more than the router itself.
Ive just done a google speedtest on my mobile and its 1.3 download speed.
Im on the vodafone superfast 2 package and should be guaranteed 17mb so what do i do about this. Is there a email address i can contact. Or something else?
Thanks
20-09-2020 08:37 PM - edited 20-09-2020 08:38 PM
Forgot the screenshot
20-09-2020 10:04 PM
@kristhejoiner wrote:
Im on the vodafone superfast 2 package and should be guaranteed 17mb
I'm a little confused why you would be on Superfast 2 if you only expect 17mbs.
The mods will suggest you contact Vodafone by the social media channels.
In the meantime could you post the DSL stats, we may be able to suggest something.
They should look something like this:
Line Quality
Current Rate | 79314 kbps | 20000 kbps |
Maximum Rate | 80044 kbps | 29408 kbps |
Signal-to-Noise Ratio | 5.9 dB | 11.7 dB |
Attenuation | DS1 9.1 dB, DS2 22.2 dB, DS3 34.5 dB | US0 2.1 dB, US1 15.3 dB, US2 24.7 dB |
Power | 12.8 dBm | 4.6 dBm |
CRC Errors in last 7399 minute(s) | 0 | 1458 |
K (number of bytes in DMT frame) | 0 | 0 |
R (number of bytes in RS code word) | 10 | 0 |
S (RS code word size in DMT frame) | 0.0980 | 0.3819 |
D (interleaver depth) | 8 | 1 |
Delay | 0 ms | 0 ms |
20-09-2020 10:10 PM
Thanks for reply.
Firstly i expect 17mb because when i took the broadband package it said i would get 35mb on ave with a guaranteed 17mb which im not getting at the moment.
Could you explain how i go about getting them stats
20-09-2020 10:31 PM
@kristhejoiner wrote:Could you explain how i go about getting them stats
It might be different depending on which router you have. Mine is the THG3000.
First log into the router 192.168.1.1
Password is on the router somewhere if you haven't changed it, mine is on the bottom.
Go to Status & Support and click on DSL status.
You should find all the stats there, just copy and paste them from there into the forum.
21-09-2020 10:10 AM
Hi
I would start with this....
https://www.broadbandchecker.btwholesale.com/#/ADSL
This is my local green box in the street.
VDSL Range B (Impacted)
80 | 74.6 | 20 | 19 | 68.1 |
VDSL Range A (Clean)
80 | 76 | 20 | 19 | 70.5 |
AND my Modem says
Line Quality
Current Rate | 75616 kbps | 19999 kbps |
Maximum Rate | 78540 kbps | 22901 kbps |
THE REALITY is
21-09-2020 06:52 PM
hello
update
I have used google speedtest to do the following tests. using laptop and mobile phone in same places to gather results
18.20 pm Laptop wired by ethernet cable (1m from router) 35 download 8 upload
18.24pm Laptop by wifi (1m away from router) 35 download 6 upload
18.26pm Mobile by wifi (1m away from router) 34 download 7 upload
18.30pm Laptop by wifi in dining room (6m away from router) 35 download 8 upload
18.32pm Mobile by wifi in dinning room (6m away from router) 34 download 7 upload
18.34pm Laptop by wifi in upstairs bathroom furthest away from the router i can get indoors 31 download 7 upload
18.36pm Mobile by wifi upstairs bathroom 9 download 6 upload
18.37 Mobile again 7 download 7 upload
18.38 mobile again15 download 7 upload
so laptop has anything from 31 to 35 any room, mobile has 34 download downstairs but upstairs it varies from 7 to 15 download
22-09-2020 12:50 PM
Hi
I think your upload speed should be better, and try to get VodaFone to investigate.
0808 003 4515