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Internet speed

Lack of response from Vodafone - slower than expected speed

3: Seeker

We recently moved to Vodafone broadband - router syncing at less than guaranteed minimumm speed and significantly less than the superfast2 ultimate guarantee. 


I pressed the button in the broadband app around a week 1/2 ago and sent a message via their Facebook portal 4 days ago but I've heard absolutely nothing back - except a message in the broadband app that they've applied a discount. 


Any idea how long I should expect to wait for a response?













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17: Community Champion

Hi @marcd78 


How "recently" did you move to Vodafone Broadband ?

I ask as it can sometimes take upto 30 days to fully optimise on a new connection.

》 What-should-I-do-if-I-m-having-problems-with-broadband-connectivity. 

How are you connecting to your Broadband i.e wired or wifi ?

I ask as a wifi connection may be slower.

You may find some further help in 》 Broadband-and-Home-Phone-FAQs.  Or call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.

All that said the support teams you've contacted should get back to you as fast as possible. The Social Media Teams can be really busy however. They can be contacted via Twitter also 》 Vodafone Social Media Teams. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.


Samsung Gear s3 Frontier Watch.

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3: Seeker


Thanks for your response, much appreciated. 

We moved to Vodafone 3 weeks ago. The router sync speed has been consistent throughout (but slower than both the guaranteed min speed (and ultimate guaranteed speed)), apart from the odd drop. Vodafone says the speed stabilises during the first 10 days. 


We're connected both via ethernet and WiFi - speed the same on both (around 5mbps less than router sync speed) but I come to expect that. It is the router sync speed that I have an issue with. 









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I can track down your messages to us should you still need assistance @marcd78! When reaching out to us via Facebook Messenger, please include your Community username and link to your post. This will allow me to check the progress of this for you.

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