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Latency gone from 5-6 to 16-17ms 900mb slow download!

jalzoo
4: Newbie

For some reason my latency has gone up 10ms from 5-6 to 16-17ms. Can't understand why traceroutes are all look the same as before nobody is downloading on my network i'm hardwired in not using wifi. When getting FTTP i expected low latency as cityfiber seem to advertise on their website. Ive had much lower latency using non FTTP isps this is not what i expected at all. 16-17ms may not sound like much but why would it suddenly jump up from 5-6?. Can't wait to leave vodafone counting down the days to my contract ending!!.  Ive done all the usual protocols reboot the router reboot the ONT just the same. I get between 9ms and 100+ ms to my local gateway it's rather high for the second hop.

 

1 <1 ms <1 ms <1 ms RT-AX86S-9360 [192.168.1.1]
2 84 ms 75 ms 69 ms 90.247.192.1
3 15 ms 15 ms 15 ms 63.130.105.110
4 15 ms 16 ms 15 ms 90.255.251.119
5 17 ms 15 ms 16 ms 151.101.0.81

 

Internet speed is also taken a hit the download is only 100-200mbps 

 

https://www.speedtest.net/my-result/d/1b539050-5be6-4e4a-8524-31ce1cf72abd 

 

https://www.speedtest.net/my-result/d/3ada5ee4-7414-4f8c-a9dc-01df915c1c26 

 

 

 

Have spoken to support they are about as helpful as a rotten cabbage. 

54 REPLIES 54

Nope it's an IP address that Vodafone acquired when it bought out Cable & Wireless worldwide.  The acquisition not only landed VF with customers and physical infrastructure but also with a pool of C&W IP addresses.

 

*Again there is nothing in an IP address that locates it geographically, the information in the geo-location databases is sometimes incorrect, but it doesnt affect internet routing and the servers that perform that job!

Windlown, how has your connecton been since this post?  Do you still have low latency?  I am currently waiting for a static IP to be assigned as I have the same latency issues.

Anonymous
Not applicable

Since I acquired a static IP address my connection has been excellent. Latency is generally  <8ms, with the downstream very rarely less than 900Mb. Upstream is invariably >930Mb. I have no idea if static IP addresses also come with a better connection, but the performance of my connection was very variable when my IP was dynamic. Latency was sometimes as high as a typical Virgin Media connection.

@Anonymousthanks for the update.  Unfortunately for me it has not resolved the latency.  Speed is fine, but the routing is wrong.  I am based in Milton Keynes but am sure that I am being routed via Scotland.  Before Static IP speedtest would always give me an Edinburgh server with ping times of 12ms , now it is a London server, but ping times are now double at 24ms.

 

When tracerouting hop one and two seem to be the issue.

 

Before Static IP

Tracing route to bbc.co.uk [151.101.192.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 13 ms 12 ms 90.247.128.1
3 19 ms 20 ms 20 ms 63.130.104.202
4 25 ms 25 ms 25 ms 90.255.251.117
5 20 ms 19 ms 19 ms 151.101.192.81

 

After static ip assignment

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 15 ms 14 ms 14 ms 90.247.128.1
3 21 ms 21 ms 21 ms 63.130.104.202
4 25 ms 25 ms 25 ms 90.255.251.117
5 21 ms 24 ms 24 ms 151.101.0.81

 

Before

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 12 ms 13 ms 90.247.128.1
3 20 ms 21 ms 20 ms 63.130.104.202
4 20 ms 22 ms 20 ms 90.255.251.37
5 20 ms 20 ms 20 ms 162.158.32.9
6 19 ms 20 ms 20 ms one.one.one.one [1.1.1.1]

 

After

1 1 ms 1 ms 1 ms 192.168.1.1
2 14 ms 14 ms 14 ms 90.247.128.1
3 21 ms 21 ms 21 ms 63.130.104.202
4 22 ms 21 ms 22 ms 90.255.251.37
5 22 ms 22 ms 21 ms 162.158.32.9
6 21 ms 21 ms 21 ms one.one.one.one [1.1.1.1]

 

 

 

 

Anonymous
Not applicable

That isn't very good is it ?!

All I can suggest is that you ask for your static IP to be optimally routed. Yours clearly isn't. 

 

I asked for that specifically. I believe that I benefited from having serious grounds for complaint over the way I was treated when my installation was delayed. I also directed complaints through my local councillor who had been instrumental in making Coventry a Gigacity. He has the ear of Vodafone/CityFibre locally. 

 

Here's my comparable stats sampled just now.   The only similarity seems to be that the BBC itself represents a bit of a bottleneck. 

 

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BACKUPSERVER [192.168.1.1]
2 3 ms 2 ms 3 ms 84.65.192.1
3 6 ms 5 ms 6 ms 63.130.105.110
4 9 ms 10 ms 10 ms 90.255.251.117
5 5 ms 19 ms 6 ms 151.101.128.81

Trace complete.

 

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms BACKUPSERVER [192.168.1.1]
2 7 ms 3 ms 2 ms 84.65.192.1
3 7 ms 6 ms 6 ms 63.130.105.110
4 7 ms 7 ms 7 ms 90.255.251.37
5 8 ms 6 ms 7 ms 162.158.32.11
6 6 ms 6 ms 5 ms one.one.one.one [1.1.1.1]

Trace complete.

 

Thanks for the traces.  Its evidence that I  can show them.  These problems started back in February when there was a lot of congestion at peak times, speeds dropping to 1mb!  They fixed that, then a month later the congestion returned.  This time they "fixed" the congestion by i am sure changing the routing.  I have a ping graph that shows 5ms connection, followed by congestion and then the fix, but much higher ping.

Anonymous
Not applicable

There certainly shouldn't be such a difference between one customer and another on the same product.  With the pings you are getting, gaming would be dismal. What jitter do you get? Mine is usually <1. 

 

Screenshot 2022-05-25 105510.jpg

Jitter at idle is 1.

 

Speed Test.png

Anonymous
Not applicable

Thanks. I went onto Live Chat to request a static IP and also to ask why my £30 compensation for a delayed activation hadn't been actioned. 

 

The conversation became hilarious. I explained how my connection performance seems to change when my IP address changes. The Chat operative suggested a static IP. I explained that I wanted an IP that was routed so that I got consistently low latency and consistent bandwidth. The operative assured me that I would get 'no latency'! He/She could 'assure' me of that. Somehow they have conjured up a connection where light travels from A to B in an instant. 

Anyway. My request will have been actioned in 24 hours. I shall see. 

 

Screenshot 2022-03-18 134342.jpgScreenshot 2022-03-18 134751.jpg

 

 

Keep us updated, It's highly unlikely that having a static IP will change anything when it comes to latency. It will just be similar to when you restart your router and get a new ip but instead of it changing every time it's just fixed to your account. I don't think live chat have the ability to change routing.