New line - awful evening speed

[giblet]

Well I transitted out to Plusnet at the same price as my Vodafone deal and only 12 month contract, and no issues - low pings, stable, no contention issues at peak times.  Plus a very good router supplied as default although you can use your own if you prefer.

Faster sync speeds already but not at Skys level - but negligible difference of 6mbps. 62 vs 68.

Waiting for 48hours for the DLM to start working but line stats look good already.

I see Vodafone have fixed some issues with download speeds but I'm pretty sure contention is not going to be solved for a long time.

I don't understand why people aren't being offered credit for the appalling service but I guess that would be asking for too much.

I've publicly told as many people as I can about my experience and warned them off Vodafone.  I wonder how many others have done the same.

Good luck everyone!

[tcleeds]

Nice one. My BT kit arrives thursday, go live on friday. fingers crossed!

[dzuser]

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@tcleeds wrote:

Nice one. My BT kit arrives thursday, go live on friday. fingers crossed!

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Similar situation, my router arrived today and scheduled migrate on Monday. Also keeping my fingers crossed for a more stable, reliable service with improved customer service and support.

[JohnWestGoat]

I actually signed up just to check that it wasn't me just having these issues.

My line went live today around 3ish and I was getting 18Mbps (Not brilliant but usable). Tried to do some work tonight and low and behold I am getting 2.9Mbps. My upload speed is 4.5Mbps. I can't even watch a video on YouTube.

Never have I had an upload Speed that exceeds my download. I specifically read that Vodafone 'Do Not Thottle' and have been told via there Live Chat that it must be due to 'Peak Times' - I'll be honest I am hugely dissapointed. Tomorrow I will be ringing and advising them I am moving. This is total Rubbish.

I read that some of these 'Node' upgrades should have been completed by the 19th - Clearly there is some traffic management going on - I was with Sky and BT previously - Didn't have this issue with either, they just kept whacking there prices up - VF are cheap but it just goes to show you get what you pay for.

I'll be looking at PlusNet tomorrow.

[giblet]

It's contention and won't be solved for a long time. The service is over subscribed. There is not enough back haul capacity to cope with the amount of customers so you are getting whatever bandwidth is available. It will be fine (well better) at 2 in the morning....

Anyway, make sure you check topcashback as there are always deals there.

I got £50 for signing up to Plusnet. It has tracked fine.

BTW - DLM kicked in last night and my speed is now synced at 69mbps.  Faster than Sky, and pretty much max for my line.  8ms pings to London servers too so I can't fault Plusnet so far.

[tcleeds]

I have gone live with BT.  First thing I must say is that the speed over 2.5ghz wireless with the BT home hub  is double the speed I was ever getting using the Vodafone router.

The router seems to be far superiour. I've already set up my home network in a way I prefer.

Download speeds are hoverring around the mid to late 50s at the minute, will see how it holds up over the course of the day.

[tcleeds]

Switching was a great idea. Been solid all day.

The cheeky sods at vodafone have today sent me an email though saying I have been terminated for owing them £20!

[Mozambezi]

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@tcleeds wrote:

Switching was a great idea. Been solid all day.

The cheeky sods at vodafone have today sent me an email though saying I have been terminated for owing them £20!

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Better pay VF before they damaged credit rating.  ItIis what VF  does.  Then go to police and log crime offence under Money Extortion. Because they demand money in exchange don't damage your reputation

[iRED]

Run...run while you can. I switched from BT to Vodafone, now switched back... 

Vodafone:

BT:

 

[TJ]

One of our team will be happy to take a closer look into this charge for you @tcleeds. If you'd like us to investigate further, I've sent you a private message over with details on how to get in touch directly.

[Redland]

Hello phill

is this "fix" being rolled out across the country? I am having the exact same problems in Bridgend, South Wales. Do I need to log the issue with you?

[Redland]

Hello phill

is this "fix" being rolled out across the country? I am down to pitiful speeds in the evening in Bridgend, South Wales

[Mozambezi]

I'm not sure why this thread ended in my email box.

On my Gigafast everything seems working. No speed drops. However first 4 months we were running circles with VF and Money Extortion was on a cards.

I'm still with VF. BUT. VPN is a must to get best out of the line. It adds up £5 to monthly bill

[samory]

I still experience this low speed from 6 pm

we are now 2020 !

[Tash]

@Redland We can take a look into any issues you're having with your speeds and help with this. Please pop us a message on Facebook or Twitter and we'll get to the bottom of this for you. When you include your Community username and link to your post on the thread here, you won't need to repeat yourself.