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I am paying for 900Mbps Gigafast Broadband.
I get 15Mbps - 25Mbps download speeds in the evenings. This has been consistent for 10 days straight.
What's the solution Vodafone?
Network latency is now as expected, as my other post states.
Network throughput is not. See screenshot attached which captures speed tests every 12 hours, from August to October (inclusive).
A summary of my evening internet experience:
I will reach out via Twitter, thank you for the pointer.
Cheers for reaching out to our Twitter Team regarding your internet speeds! Let us know how you get on 😀
5 Twitter exchanges later, this is the current state:
We don't have a dedicated Gigafast team over social media, so some of the more advanced information will need to be provided by them, and you can contact them via phone ( 08080 034 515 ). That being said, there are still some tests which I can run on my end for you, as it may need to be escalated to the tech team.
Considering that this conversation started with me sharing regular speedtests spanning 13 days that clearly demonstrate the problem, I'm starting to feel like going in circles.
I am running a 10Gbit network behind the Vodafone router which I have set up, so I am 100% confident in what sits behind the Vodafone router. With upload speeds consistently exceeding 900Mbps, as captured in my screenshots, I cannot help feeling that I am entering the diminishing returns area with the Twitter conversation. Meanwhile:
And just now, 2 Nov, 9:41pm: 630Mbps download, 948Mbps upload & 16ms latency (see attached screenshot).
While upload speed has improved - this evening it's been the best in 20 days - the latency is 2x higher than usual. I favour latency over throughput, and would be ok with up to 5x lower download throughput (~200Mbps) at peak time if latency can remain within the 10ms area. If anyone from Vodafone is able to make this happen, I would be one super happy customer. Right now, I have evening video conferences with poor video & audio quality, and web pages that load slowly, which sounds ridiculous for a 900Mbps FTTP connection & 10Gbit internal network with 99p sub 1ms latency.
Have you tried tunnelling? Without I get 4Mbps on the usual ports. With "obfuscation", I am at 40Mbps. (which is my sync speed)
I am getting to the realisation that Vodafone (with or without intent) actually shape traffic and their "unlimited" packages are in fact throttled.
@gerhardlazu I understand how important it is to have a stable connection, especially now, so I can assure you that we do want to get you up and running to the speeds you should be getting.
Unfortunately, we don't have access to Gigafast systems as these are only available to our Gigafast dedicated team on the number provided on Twitter. I appreciate this isn't ideal at all after trying to contact us many times but this is the team that will be able to best advise you on best next steps for your Gigafast speeds.
I was looking at your screenie and realised that your DL fluctuations, show the exact same pattern as mine.
But here is why this is strange:
1. I pay for a ADSL2 package (Superfast2) i think it is called, so totally different product and infrastructure
2. My throughput drops to 4Mbps from 7pm till 10pm
3. the only thing in common, is that we go through VF's core backbone I guess
And yet our experience of VF's product, is pretty similar