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Internet speed

Poor Broasdband Speed During Peak Times - Need Help Quickly

2: Seeker

I have the Superfast 2 package and as I'm within 150 meters of the cabinet my sync speed is constantly at 80 20 with very few errors on the line.

Testing the line with speetest.net via an ethernet connection (Not wifi) I get 74mbps download and 19mbps upload up during the day.

I am however having problens with the broadband speed during peak times from around 5pm when the download speed starts to drop and gets to around 10mbps around 9pm. this is every night not just occasionaly which makes watching UHD programs impossible.

 

I have contacted the support team approximatly 3 weeks ago who's only suggestions was to change the wifi band even though i told them at least twice i was connected via ethernet. I was eventualy told after around 2 hours on line that an engineer had been requested to check the line out for problems but this has not happened or at least no one has been in touch to confirm it did!

 

To confirm what I suspected I fitted a modem an seperate router over a week ago so I could analyse the DSL Stats and to automate the speedtest.net every hour with logs. The outcome proves that the link is very good and stable but the troughput throttles back in the evening.

I've attached the speedtest log for the last few days so hopefully you can see it on this message board.

 

As it stands the service is unfit for the purpose of watching UHD streaming so I will have to leave Vodafone if it cannot be corrected, also I dont want to go through another 2 hours of getting nowhere with TOBY so any help and advice that works would be very greatfully recieved.

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5 REPLIES 5
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4: Newbie

Same here, off peak im seeing 76/18 but my speed tests at peak times are dropping down in some cases to single digit Dl speeds though mostly in the ealy teens.

 

All tests ahve been done with wired connections

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Administrator
Administrator

Hey @Castlettc and @flipside - I think it's best if we run some diagnostics on your line. We'll need to access your account to help get you up and running correctly - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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4: Newbie

@tj contact made vis Facebook messenger

 

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2: Seeker

@tj contact made using Facebook messenger

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4: Newbie

Have you had any joy, ive supplied stats, done tests involving totally disconnecting all devices and doing wired speed tests and sent screen shots of multiple speedtest siyes but so far im still running on 16/16 dl/ul with no real info back

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