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07-10-2020 11:37 AM
Hi
Could you perhaps give the package you are on, and what router/modem it is?
07-10-2020 05:34 PM
So by the look of it, the modem is a Huawei. probably the HG612V3b. I guess I'd have to ask what the old stats used to be with the VF router. The Huawei modems often have a slightly lower download speed, but higher upload speed than the VF router. Also if you've previously had issues speed-wise, it is the cabinet that decides the speed and might not increase it until a couple of weeks have passed!