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Internet speed

Poor speeds during peak times - how do I cancel the contract?

2: Seeker

Hi,

 

I have been experiencing really poor speeds during evenings in peak times. The line speed is maxxing out (76ish Mbps) during the mornings and early afternoons when downloading or conducting a speedtest but during peak times it falls to 12Mbps.

 

I have contacted support numerous times to log this, everytime I get offered a 15% discount but that is not fixing the issue.

 

My only option now is to raise a formal complaint to try and get away from this terrible terrible broadband provider.

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5 REPLIES 5
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2: Seeker

I have made an official complaint and got a call yesterday. I had to constantly explain that is it not a wifi issue, my pc is plugged in to the router via ethernet. They also could not get that the issue is only occuring in the evenings. I was on the phone for over an hour while the tech2 team investigates (mostly on hold mind you).

 

I got a call back after 1900 and we conducted a speed test with the results showing 10Mbps down and 19Mbps up.

This has now been passed onto Openreach to sort out with a timeframe of 4 days. I doubt they will be able to anything. My epic struggle continues.

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Moderator

Please keep us updated with this @Smouser and let us know how you get on. 

If you need any further assistance following Openreach's investigations, please send us a message over Facebook or Twitter. Please include your Community username and a link to your post (you can get this by right clicking the subject line of your post to copy) - this will save you some time as you won't need to repeat yourself.

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2: Seeker

This is the screesnhots showing the massive speed drops during peak times in the evenings. Other times during the day it is fine.

 

 

 

10 January 8:31 PM - 12.57 Mbps10 January 8:31 PM - 12.57 Mbps12 January 8:09 PM 9.29 Mbps12 January 8:09 PM 9.29 Mbps

12 January 12:50 PM 69.24 Mbps12 January 12:50 PM 69.24 Mbps13 January 8:17 PM - 74.35 Mbps13 January 8:17 PM - 74.35 Mbps13 January 6:47 PM - 34.16 Mbps13 January 6:47 PM - 34.16 Mbps12 January 12:50 PM - 69.24 Mbps12 January 12:50 PM - 69.24 Mbps

 

*edit* Why is the screesnhots not showing? Vodafone scared of proof to be presented???

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2: Seeker

I'm having the same issues since moving to Vodafone. Off-peak speeds are ok, 58Mbps. But in the evenings it's dropping to <5Mbps. 

Live chat yesterday and they said it was a cable link fault that has now been sorted but still having tha same issues. 

Spend an hour on live chat and they just keep quoting the sync speed and say it a problem with WiFi, even though if plugged my laptop directly into the router. 

No issues before switching from sky, but swapped at end of contract as we will be getting gigafast in about 3 months. 

 

 

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Administrator
Administrator

Hey @Nicktvr, we'll be happy to take a look into your speeds and run some further diagnostics on your line. Please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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