main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Internet speed

Random significant dropoff

g_star
2: Seeker

Last year everything was great. Like everyone, working from home, Teams calls etc. Everything good. 

 

In the past month, I've been getting significant dips in the stability of the connection. Teams has regularly been telling me that my connection is poor, and colleagues and clients have noticed that calls with me frequently go awry. 

 

My laptop is connected to the router with an ethernet cable, so I know it's not a wifi issue. 

 

Is anyone else having this trouble?

View more options
2 REPLIES 2
Mark
Moderator

It's strange for your service to take a sudden drop in quality for no reason, have there been any changes to how you're working @g_star I can see you've mentioned this is through a wired connection. Have you tried replacing the cable as any damage to this may cause interference to your service. So we can check everything from our end, pop us a message through one of our social channels and I'm sure we'll be able to restore your service to how it was previously.

View more options
g_star
2: Seeker

Thanks, I'll drop them a line. We're noticing it with wifi connected devices as well. Everything fine for a while and then sudden brick walls. I'll contact the social team :Smiling:

View more options