main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Internet speed

Router is synced but no internet connection

2: Seeker

My router is synced at 71Mb/s and on the Diagnostic utility it says

WAN: succeeded  

WAN mode: VDSL

Link status: UP

Data connection: Disconnected


Any help on how to get back online.


View more options
4: Newbie

hello! I would call into their care teams and get a fault raised over to their tech teams. There have been a few issues over the last few months with sync no session faults whihc might be resolved by their tech teams rather than getting an engineer out.

have you checked your router event logs? Do these show a PADO coming back to your router?


as i say, get a fault raised ASAP so they can take a look for you

View more options
14: Advanced member

try a factory reset

View more options
4: Newbie

Check if router has WAN IP. External IP. VF had not enough IP's. You will get yours when someone switch their router off

View more options