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Internet speed

Shambolic speeds - 0.5mbit/s to 8mbit/s on 74mbit/s FTTC

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8: Helper

So, my Vodafone "service" came to an end at midnight, this morning I woke up and plugged in my BT router, came on immediately.

 

Just ran a speedtest and here is what going with BT will get you, running against Vodafone Newbury:

 

7161614399

 

Night and day difference, my only regret is trusting Vodafone in the first place. The worst customer experience I've had with any broadband line, ever.

 

Another against a closer server:

7161624833

 

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8: Helper

BT, how it should be done...

 

7162158668

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8: Helper

@bobbyrabbitwrote:

6 months through an 18 month contract and fibre is almost unusable! I originally had a faulty VF hub, which caused millions of errors. I was sent a replacement which was just as bad. I installed my TP-Link and everything seemed stable.
Over the last 3 or so weeks, speeds in the evening have dropped causing buffering, slow browsing and my Daughter can not use her XBox, I sync at 55mb down and 10mb up.

The whole Vodafone experience has been a shambles from the start and I now have an almost unusable service and telephone support is appalling. I replaced all my wiring and upgraded faceplates, the problem is certainly not at my end.

I am on the Horsham exchange and I am guessing it is yet another case of over subscription. I had absolutely no problems with Plusnet or Sky. I will take take a few speedtests at http://www.speedtest.btwholesale.com/ over the next few days and try and get out of this damn contract! I'll also be cancelling my Wife and Daughters Vodafone mobile contracts at the earliest convenience.


https://forum.vodafone.co.uk/t5/Broadband-Home-Phone/Shambolic-speeds-0-5mbit-s-to-8mbit-s-on-74mbit...

 

Leaving was the simplest and best course of action for me after Vodafone continued to display nothing but ineptitude.

 

BT are light years ahead of them.

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2: Seeker

Thanks for referencing my thread James. I'm glad the move to BT improved matters, but of course, it would!
How did you get out of the contract, I would frankly pay to get out of it.

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8: Helper

@bobbyrabbitwrote:

Thanks for referencing my thread James. I'm glad the move to BT improved matters, but of course, it would!
How did you get out of the contract, I would frankly pay to get out of it.


 I was still in my first 30 days, fortunately. Though I don't see any reason why anybody should struggle to walk from their contract - if putting a monthly cost up gives you the ability to walk out, then so should **** poor performance, for WEEKS on end.

 

Escalate it to the board at Vodafone, tell them you'll be speaking with the ombudsmen if you aren't offered a cancellation free of charge.

 

https://www.ceoemail.com/index.php?s=V

 

Tonight's BT Infinity test:

7163493528

 

And...

 

7163685229

 

I'd say there was a theme here. BT trounces Vodafone.

 

I'll be moving my 3 mobile lines to BT also on renewal as a direct response to the failings here, 10 years customer loyalty gone!

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8: Helper

I'd encourage EVERYBODY to move. The problem isn't your line, your exchange, your wiring, interference from alien vessels... the problem is VODAFONE and the fact they appear to be running their backbone on a 4G connection!

 

BT by comparison:

7164645178

 

Of course the effect is much broader than just the price difference, it's also with all the services you pay for monthly that rely on WORKING INTERNET - Amazon Prime Video, Netflix, Sonos, Sky. They all work when you're not with Vodafone!

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8: Helper

7175323487

 

BT still delivering...

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2: Seeker

I feel your pain Ive having the exact same problem I have devices running via wifi and others hard wired both running under 10Mbps, cant do anything with that connection speed.

 

 

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2: Seeker

How do I leave now I have passed the initial contract period but my product is not fit for purpose, I think this may be a job for my solicitor?

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4: Newbie

Jesus! This is still going on?

https://forum.vodafone.co.uk/t5/Internet-speed/New-line-awful-evening-speed/m-p/2628583#M1904

 

They were promising the faithful that they would fix the issues by updating the exchange equipment - that was back in March!!! But it was going on long before that.

 

Amazing work Vodafone - how have the mainstream press not picked up on this yet?

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2: Seeker

I have complained and told them that my internet connection is not fit for purpose I cannot continue with these major drops in connection speed, I’m currently working away from home and enjoying a good connection in the hotel that I’m staying in, but the last conversation with Vodafone they offered me a discount which I don’t want I need a reliable product not a discounted price I don’t ahop

in the value section when I buy my food or clothes why should my internet represent some sort of second rate service offered at a bargain price it’s quite frankly an embarrassing situation for Vodafone, I’ve asked to cancel they want to charge me a cancellation fee I argued my case they cut me off, I have now passed this to my solicitors what a waste of time and money. 

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15: Advanced member

The why is this still going on?  Probably because Vodafone appears to have no system through which such complaints can be identified and escalated.

In addition to your solicitors, I'd also suggest contacting the trading standards office local to Newbury Berkshire!

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Moderator
Moderator

It's disappointing to hear you're still having problems with your broadband speeds @Tonyde and that you've had to take your complaint further. 

One of our team will be happy to access your account and take a closer look into this for you. Please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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4: Newbie

A great response and if Vodafone had a working Customer Service department that could understand simple terms and action appropriate responses it would be fantastic.

 

Unfortunately there seems to be a major disconnect in how mods here understand how customer service works and how it actually works when you phone or contact live chat as a customer.

 

It was truly horrendous for me, and obviously many others.  I'd suggest pretending you have this issue and phoning them yourselves to see what actually happens when you get through.

 

It would almost be hilarious if it wasn't so annoying.  I can only equate the customer service to that of BT 10 years ago.  An absolute shambles.

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2: Seeker

I had BT about 15yrs ago and when I had connection problems which wasn’t very often they understood my frustration and did everything in there power to have it resolved, they didn’t just say we can’t do anything about it we know our service isn’t great have a discount which is Vodafone’s take on customer service. I don’t mind paying more than the competition for peace of mind and a service which won’t fail me, the only reason I went with Vodafone is because of there guarantee which isn’t worth toffee. 

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