Slow Download speeds but Sync speeds to router fine

[richard-chloe]

Hi

Having a very frustrating issue, since Friday my download speed been really but but my upload speed and been consistent, i have logged a call with Vodaphone but not getting past the first line answers, any help would be great, i have attached latest speed test and router connection

[Ripshod]

The high ping is likely because of poor routing - vodafone's fault and not a lot can be done about it.

I ask again for your gateway IP? 

[richard-chloe]

Sorry, Gateway ip 192.168.1.1

[richard-chloe]

Sorry, Gateway ip 192.168.1.1

[Mark]

Did you take a look at our service tool as advised by Gemma @richard-chloe? If the steps haven't helped resolve your issues, please pop our online team a message, or give us a call on 03333040191 from any UK number and we'll take a closer look into this for you.

[richard-chloe]

Yes I did, just in middle of troubleshooting with support

[Jayach]

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@richard-chloe wrote:

Sorry, Gateway ip 192.168.1.1

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No, that is the gateway off of your LAN, we would like the gateway onto the internet, you can find it here: 

[richard-chloe]

[AndyRMiller]

I have same issue.  With previous supplier (BT) Linespeed was same (~72mb) and wireless broadband speed was just a little lower ( upper 60s) now wireless is 20-30mbs.

The thing I have been unable to understand is that this result is with my own modem/router and also with the crappy Vodafone one.  It is true even if nothing else on network.  If I plug in tester by Lan everything hunky dory.  Did speak to team and you will be surprised to hear gor nowhere.

Downy of you internet experts have any suggestions for settings to try?

[richard-chloe]

Mine got fixed, after I made a complaint and got to 3rd line support  , some mystery issue that got fixed by reboot of a switch.   Would suggest keeping on at them.

[Jayach]

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@richard-chloe wrote:

I had tried several different server and different sites, all seem to suggest vodafone doing something, streangly just tried stream from my Google drive via my phone this morning and seem to work fine, not the best test but not around during day. 

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The thing is, that is a "real world" test, so should be more representative of how your line is performing.

Quite what could be happening to reduce your speedtest results so dramatically, is difficult to figure out.

I wonder if you create a ThinkBroadband BQM, that will give us any clues.

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