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So I've been with Vodafone Fibre 2 since 11th July 2019 and was supplied originally with the older router (with the red strip light) and for about a month was quite satisfied. Other than being told (no less than 3 times by different Vodafone staff) I'd be eligible for an Amazon Echo Plus as part of my sign up deal which I was then later told I'd been misinformed!
tried for the past hour to get through to customer support.
No one available in online chat.
Phone line just constantly ringing with no answer.
Please release me from this hell.
Broadly same issue here. 80mb line speed/guaranteed speed - actual speeds of 5mb and under at peak times.
Cs have sent out a new router, but, as I stressed to them, router faults aren't generally time dependent - why are my speeds only abysmal at peak hours if it's a router fault? They don't seem to be particularly tech savvy - I think that the whole routine is simply to get your 30 days to expire so that you're stuck with them.