Don't forget that VF are simply 'renting' the broadband infrastructure which ultimately belongs to BT Openreach.
I suspect that most problems mentioned here aren't wholly or initially down to VF. I know from my own previous experience as a BT customer, I had the same teething troubles and poor line speed. With BT however, their Community Forum mods were able to go straight to Openreach and effect a solution in days i.e. making a physical change at the cabinet. Some cabinets need upgraded to handle the increasing number of requests for broadband and I suspect that VF will be charged by Openreach for doing this and so they (VF) do everything possible to avoid it, by getting customers to jump through hoop after hoop in the hope that they either accept or give up on a poor line speed.
The VF customer service is, quite frankly, appalling (and I honestly thought that of BT call centre staff too) and I suspect that it's their staffing levels which can't cope with demand - not that that helps any of us here.
I asked that my new VF contract be terminated on the final day of my cooling off period. VF told me they would cut me off in 24 hours. I said I would wait until the day after. VF said they would take 31 days to cut me off but would charge me £200 for the privilege. When I said that terminating the contract immediately would leave me with no phone or Internet connection for at l;east two weeks (BTs lead time for a re-connection) all I got was, "That would be your choice".
They are a business - I get that - but the VF customer service, their policies and practice really are abysmal. I've been a VF mobile customer for well over a decade with no issues but, if I don't get my broadband line speed fixed to MY satisfaction, I won't go quietly and I certainly won't ever be back.
From monitoring my line speeds, I am hugely dubious that "uplifting" my line (if that's even a thing) is having any effect. I am keen to see the shape and size of tomorrow's next hoop!! 😒
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