main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Internet speed

Slower internet speed

kalius
3: Seeker

Hi All.

 

I'm looking for some advise. I have CitiFibre installed on the 4th June. First day I've had around 500Mb/s down/up. Now I'm only getting just over 200 Mb/s download.

 

kalius_0-1654723858191.png

I'm currently using Asus AC5300 but speed is exactly the same on Vodafone router. I signed up for 1GB/s connection.

 

Thanks for any advise

 

View more options
2 REPLIES 2
Gemma
Moderator

@kalius - We understand how important it is to have the best possible connection. I can see you’ve mentioned it’s the same with our router and the third party one. Please can you connect back to the router that we’ve supplied?

Once you’ve done this, if you could please come and have a chat to my team over on Social Media, we can then run some checks.

View more options
kalius
3: Seeker

I already did that. Test was done 24h ago and now my download is below 100Mb/s I'm getting very close to cancel this service.

View more options