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08-02-2021 08:36 PM
Hi all,
I'm looking for some help.
My broadband speed is under my guaranteed speed, I get 42Mbps and guarantee is 55mbps.
I already get my speed guarantee discount of 15% as line was checked and cabinet was found to be over subscribed.
I now have the opertunity to move to FTTP and was wondering if I leave my contract early will I have to pay early temination fees or can I ask for them to be waived as I don't get the advertised speed.
TIA
Jimmy
Solved! Go to best answer.
09-02-2021 05:24 PM
Just a follow up, in case anybody has the same question.
I've spoken to Vodafone via live chat and as my broadband speed is below guaranteed speed I am free to leave without penalty even though I have speed guarantee discount applied.
09-02-2021 05:38 AM
Hi @JimmyCooper
Some official information within I-want-to-cancel-my-home-broadband-service.
Please look carefully at the Terms and Conditions here T&C's
And the explanation of Broadband Speeds from Vodafone here Broadband-speeds - Pdf and call 191 from a Vodafone phone or 0333 3040191 or call 08080 034 515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.
Live Chat can help too.
They'll officially advise on how to cancel and any applicable Early Termination Fee.
Broadband-and-Home-Phone-FAQs.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-02-2021 12:34 PM
Hi
"" the right to downgrade or exit their contract (penalty free).""
However I don't thing VodaFone are a signatory to the OFCOM document, but you could try mentioning this to hopefully strengthen your case for a Lo-Cost/No-Cost exit.
09-02-2021 05:24 PM
Just a follow up, in case anybody has the same question.
I've spoken to Vodafone via live chat and as my broadband speed is below guaranteed speed I am free to leave without penalty even though I have speed guarantee discount applied.
09-02-2021 05:56 PM
Make sure you keep a transcript of the chat, just in case.
09-02-2021 07:40 PM
Got screen grabs of chat and waiting on transcript email.