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Internet speed

Speed reducing on a daily basis

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2: Seeker

Having reported speed issues on 9/5/19 which increased speed to 20.9 the service is getting slower ond slower almost on a daily basis. See snapshots of speed tests over the past period42FEAF3B-112C-49CE-8B37-884989EA7862.jpeg

 

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We are a family of 4 with several devices and smart tv’s which are struggling. The 15% discount does not compensate for the poor service. Can it be fixed or do I terminate my contract and look elsewhere?

hope somebody can help

18 REPLIES 18
16: Advanced member

You'll probably need to be speaking directly to Vodafone's tech support.

 

In many cases, you're better off using any of the speed test services over a wired connection rather than on a phone.  While the download speed using these servers is always going to be lower than your sync speed, it shouldn't be significantly lower (more than 10% less and you have problems!).

 

The Vodafone router is particularly appalling on the 2.4GHz band, for reasons that only Vodafone knows (the same chipset appears in many other devices that do not suffer the same issues).

 

*Not using the VF router, but at any one time there are at least a dozen (sometimes more than twice that number) devices on the network here! 

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2: Seeker

THanks Keith, I am building up to another hours call to their techs team, fingers crossed.

i was hoping that their techie team are in touch with this forum and that they may proactively react

Cheers and Thanks 

ken

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Moderator

Hey @Kens988! I'm disappointed you're speeds aren't where they should be, I'd love to help with this.  Have you tried changing any of the router's settings? I'd recommend doing this to improve the connection over Wi-Fi. There's a step by step guide on how to do this here.

 

If you need any assistance doing this or if you've already tried these steps, pop us a message on Facebook (Vodafone UK), Twitter (Vodafone UK) or Live Chat (click here). 

 

Ross 

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2: Seeker

Things improved after a few days..... did Vodafone tweet something but now it’s worse than ever, see recent speed tests

 

Moderator
Moderator

@Kens988 It's disappointing to hear your speeds improved for a day and now you're having issues again. So a member of our team can get this looked into and perform some troubleshooting steps with you, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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2: Seeker

As requested I am connected via twitter(new account/user) but am not getting anyone to respond

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2: Seeker

Phoned 191 and spoke to an agent. Now awaiting an engineer ref FLT09372089 after spending 30 minutes on phone with agent waiting for tech department response.

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4: Newbie

I'm not trying to be rude - but have you not read any of the 100's of previous posts before yours that have exactly the same issues.

 

Vodafone cannot fix these issues - they have been going on since February (maybe earlier). 

 

It is not worth the time and effort going through these hoops, when the underlying Network and Equipment in the Exchanges cannot handle the amount of traffic.  You will experience a high level of frustration and stress for what reason?  To save a few quid?

 

If you do not leave in the 30 day cooling off period you will be stuck with this service until you can force a cancellation out of them.


There are plenty of other providers.  I went from SKY (7 years) to Vodafone (3 days) to Plusnet (3 months)....  SKY and Plusnet both have working Networks with fast low latency fibre connections that work.

 

I am trying to help you here - if you are within the cooling off period signup to another provider and LEAVE. 

 

NOW.

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2: Seeker

Openreach engineer came yesterday and reset line also reconnected wires in the by box and replaced an outside piece of wire. Speed test showed 19mbt so very happy. Engineer reckons it will level off at about 15mbt at best so we will wait and see.

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2: Seeker

I have accepted that I cannot get the guaranteed speed due to my distance from the nearest exchange however I am still getting frequent wan disconnects that need addressing. I have had three openreach engineers in the past two months. Surely there must be a solution out ther

 

Date Time Category Severity Log details

28.07.2019 14:23:46 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 14:27:56 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 90.241.174.217, device: ppp2

28.07.2019 14:30:07 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 14:41:54 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 90.252.202.13, device: ppp2

28.07.2019 14:42:26 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 14:44:09 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 90.252.255.56, device: ppp2

28.07.2019 14:44:29 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 14:50:58 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 90.240.64.247, device: ppp2

28.07.2019 14:52:37 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 15:04:38 WAN information WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 90.240.69.102, device: ppp2

28.07.2019 15:05:14 WAN information WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp2

28.07.2019 15:09:53 WAN information WAN connected, WAN type: WAN PTM over DSL, service

 

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2: Seeker

I have this problem for a long time. My dear users in the UK. I will tell you why this is happening. Internet providers in the UK are cheating you. They are squeezing old obsolete technologies from the 90s. Vodafone, invest in fiber optic lines. I am from Eastern Europe, I thought that the internet in the UK is of a high standard. Internet in the UK is, or rather, stuck in the 90s. Speed, terribly slow, and my internet literally hangs and jams from 18:00 (6:00 PM). I change the next supplier, which I promised me a constant speed. There is no such thing in Vodafone. The internet is slow, defective. Do not you go with time of progress. Who gives you the Internet connection with your phone. It was, yes, but in the 90's. Not now, it's outdated technology now. In my country, for a long time, the lines have been replaced with fiber optics, we have had 5G networks for a long time, when in the UK Vodafon still boasts 4 G. It's a mockery and a joke from customers. 

Today we have many, extensions, the internet is faster. The thinking and technology of Vodafon TalkTalk and other suppliers in the UK is from the 90s. Now everyone is investing in fiber optic lines. It is faster data transfer, fewer are defective and their location is in the ground.

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Moderator
Moderator

Hey @Kens988, we need to get this fixed for you; so you can get the best connection and speeds possible. Please pop back to us via Twitter, so we can help make you online life simpler and easier. 

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2: Seeker

I called 191 after my last post and after some checks I was advised that openreach engineer would respond within 72 hours to fix a fault at their cabinet. We wait and see

i have been granted 50gig data on my phone pending a fix

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Moderator
Moderator

That's great news @Kens988 - please keep us updated 🤞

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1: Seeker

Same problem for me, Vodafone app says that sync speed is 47.7 but speed test saying 10-12 mbps. I never regretted anything so much as changing from BT to Vodafone, it’s just rubbish

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2: Seeker

Some action at last

Openreach engineer(independent of broadband provider) found two faults. A badly crimped connection in the local exchange and a fault on the cable between the nearest bt openreach  fibre box ( one mile away) and a sub box (250 metres away with no fibre capability) which was replaced, this has resulted in speeds between 12 and 15 which I am resigned to live with regardless of broadband provider.

 

The engineer stated that this was at the top end due to distance from exchange. He also stated that it could be up to 5 years before fibre reaches the local box across the road,

 

Looks  like poor poor investment in UK infrastructure is the bottom line and until the providers/government manage this better we will continue as a third world tech country

Hopefully last post

 

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Moderator
Moderator

Hey @andycoop62, nothing should hold you back from connecting properly. 

Please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK; we'll be happy to investigate this right away! Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

Thanks for the update @Kens988, I'm sorry it's not really the outcome you were looking for. 

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