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Internet speed

Superb service....for first month then sync speed fell off the cliff

potatouser
2: Seeker

New to Vodafone broadband, had my connection for about a month. Once the 10 day training period was up I was getting a rock solid 59.2 / 11 mbps. Now in the past few days I have had the connection drop every day, sometimes every couple of hours, sometimes 3-4 times in the hour. Needless to say my sync speed has fell through the floor, going from that sweet 59.2 mbps slowly day by day down to 8mbps.

Been on to support numerous times, getting a similar response that I’ve read on these forums. I’ve performed all their checks so far and they are now monitoring my line (apparently) for 72hours before kicking it up to tier 2 support if there hasn’t been any improvement.


Has anyone else gotten to this stage with support and what actions were taken next?

 

thanks

 

Current stats listed below

 

Line Quality

  Downstream Upstream
Current Rate8413 kbps9364 kbps
Maximum Rate19083 kbps11757 kbps
Signal-to-Noise Ratio20.9 dB9 dB
AttenuationDS1 18.8 dB, DS2 43.0 dB, DS3 64.6 dBUS0 7.8 dB, US1 33.3 dB, US2 49.3 dB
Power9.6 dBm6.8 dBm
CRC Errors in last 45 minute(s)89348
K (number of bytes in DMT frame)00
R (number of bytes in RS code word)1416
S (RS code word size in DMT frame)0.86200.8076
D (interleaver depth)41
Delay0 ms0 ms
  Downstream Upstream
Super Frames0314529
Super Frame Errors89348
RS Words1261926013519034
RS Correctable Errors49527136
RS Uncorrectable Errors00
  Downstream Upstream
HEC Errors00
OCD Errors00
LCD Errors00
Total Cells437936660
Data Cells345093930
Bit Errors00
  Downstream Upstream
Total ES5196
Total SES2935
Total UAS00

 

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4 REPLIES 4
Jayach
16: Advanced member

Well DLM has obviously capped your line because of the disconnections. If you have tried with it in the test socket and get the same results (connection drops, not slow speed) then the call will have to go to Openreach.

I would leave it in the test socket until Openreach have investigated, it will make fault finding easier.

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clint_flick
11: Established
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potatouser
2: Seeker

Two weeks later, after many more conversations with CS, Vodafone scheduled a call from Openreach to investigate. Engineer was out this morning, he checked at exchange, cabinet and finally my socket. He found no wiring issues to speak of, though he did mention that he 'did some stuff' at the exchange prior to his visit. He didn't specify what that was but did say he completed a reset.

 

Sync speed now up to 51.1 mbps, same as the very first sync, so maybe the reset at the exchange has sorted my issues?  I will monitor it and see.

 

  Downstream Upstream
Current Rate51147 kbps11297 kbps
Maximum Rate50768 kbps11297 kbps
Signal-to-Noise Ratio5.9 dB6.3 dB
AttenuationDS1 15.6 dB, DS2 40.0 dB, DS3 61.1 dBUS0 4.9 dB, US1 30.5 dB, US2 46.8 dB
Power13 dBm7.4 dBm
CRC Errors in last 750 minute(s)06
K (number of bytes in DMT frame)00
R (number of bytes in RS code word)1216
S (RS code word size in DMT frame)0.14680.6697
D (interleaver depth)81
Delay0 ms0 ms
  Downstream Upstream
Super Frames05377679
Super Frame Errors06
RS Words1221433744268841876
RS Correctable Errors1228673
RS Uncorrectable Errors00
  Downstream Upstream
HEC Errors00
OCD Errors00
LCD Errors00
Total Cells1328088450
Data Cells4252369870
Bit Errors00
  Downstream Upstream
Total ES06
Total SES00
Total UAS8282
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clint_flick
11: Established

Now the SNR values are acceptable - ish.

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