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New to Vodafone broadband, had my connection for about a month. Once the 10 day training period was up I was getting a rock solid 59.2 / 11 mbps. Now in the past few days I have had the connection drop every day, sometimes every couple of hours, sometimes 3-4 times in the hour. Needless to say my sync speed has fell through the floor, going from that sweet 59.2 mbps slowly day by day down to 8mbps.
Been on to support numerous times, getting a similar response that I’ve read on these forums. I’ve performed all their checks so far and they are now monitoring my line (apparently) for 72hours before kicking it up to tier 2 support if there hasn’t been any improvement.
Has anyone else gotten to this stage with support and what actions were taken next?
Current stats listed below
Well DLM has obviously capped your line because of the disconnections. If you have tried with it in the test socket and get the same results (connection drops, not slow speed) then the call will have to go to Openreach.
I would leave it in the test socket until Openreach have investigated, it will make fault finding easier.
The SNR is off the scale....
Two weeks later, after many more conversations with CS, Vodafone scheduled a call from Openreach to investigate. Engineer was out this morning, he checked at exchange, cabinet and finally my socket. He found no wiring issues to speak of, though he did mention that he 'did some stuff' at the exchange prior to his visit. He didn't specify what that was but did say he completed a reset.
Sync speed now up to 51.1 mbps, same as the very first sync, so maybe the reset at the exchange has sorted my issues? I will monitor it and see.