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17-04-2021 09:43 PM
New to Vodafone broadband, had my connection for about a month. Once the 10 day training period was up I was getting a rock solid 59.2 / 11 mbps. Now in the past few days I have had the connection drop every day, sometimes every couple of hours, sometimes 3-4 times in the hour. Needless to say my sync speed has fell through the floor, going from that sweet 59.2 mbps slowly day by day down to 8mbps.
Been on to support numerous times, getting a similar response that I’ve read on these forums. I’ve performed all their checks so far and they are now monitoring my line (apparently) for 72hours before kicking it up to tier 2 support if there hasn’t been any improvement.
Has anyone else gotten to this stage with support and what actions were taken next?
thanks
Current stats listed below
Line Quality
Current Rate | 8413 kbps | 9364 kbps |
Maximum Rate | 19083 kbps | 11757 kbps |
Signal-to-Noise Ratio | 20.9 dB | 9 dB |
Attenuation | DS1 18.8 dB, DS2 43.0 dB, DS3 64.6 dB | US0 7.8 dB, US1 33.3 dB, US2 49.3 dB |
Power | 9.6 dBm | 6.8 dBm |
CRC Errors in last 45 minute(s) | 89 | 348 |
K (number of bytes in DMT frame) | 0 | 0 |
R (number of bytes in RS code word) | 14 | 16 |
S (RS code word size in DMT frame) | 0.8620 | 0.8076 |
D (interleaver depth) | 4 | 1 |
Delay | 0 ms | 0 ms |
Super Frames | 0 | 314529 |
Super Frame Errors | 89 | 348 |
RS Words | 12619260 | 13519034 |
RS Correctable Errors | 4952 | 7136 |
RS Uncorrectable Errors | 0 | 0 |
HEC Errors | 0 | 0 |
OCD Errors | 0 | 0 |
LCD Errors | 0 | 0 |
Total Cells | 43793666 | 0 |
Data Cells | 34509393 | 0 |
Bit Errors | 0 | 0 |
Total ES | 51 | 96 |
Total SES | 29 | 35 |
Total UAS | 0 | 0 |
17-04-2021 10:30 PM
Well DLM has obviously capped your line because of the disconnections. If you have tried with it in the test socket and get the same results (connection drops, not slow speed) then the call will have to go to Openreach.
I would leave it in the test socket until Openreach have investigated, it will make fault finding easier.
30-04-2021 09:15 PM
Two weeks later, after many more conversations with CS, Vodafone scheduled a call from Openreach to investigate. Engineer was out this morning, he checked at exchange, cabinet and finally my socket. He found no wiring issues to speak of, though he did mention that he 'did some stuff' at the exchange prior to his visit. He didn't specify what that was but did say he completed a reset.
Sync speed now up to 51.1 mbps, same as the very first sync, so maybe the reset at the exchange has sorted my issues? I will monitor it and see.
Current Rate | 51147 kbps | 11297 kbps |
Maximum Rate | 50768 kbps | 11297 kbps |
Signal-to-Noise Ratio | 5.9 dB | 6.3 dB |
Attenuation | DS1 15.6 dB, DS2 40.0 dB, DS3 61.1 dB | US0 4.9 dB, US1 30.5 dB, US2 46.8 dB |
Power | 13 dBm | 7.4 dBm |
CRC Errors in last 750 minute(s) | 0 | 6 |
K (number of bytes in DMT frame) | 0 | 0 |
R (number of bytes in RS code word) | 12 | 16 |
S (RS code word size in DMT frame) | 0.1468 | 0.6697 |
D (interleaver depth) | 8 | 1 |
Delay | 0 ms | 0 ms |
Super Frames | 0 | 5377679 |
Super Frame Errors | 0 | 6 |
RS Words | 1221433744 | 268841876 |
RS Correctable Errors | 12286 | 73 |
RS Uncorrectable Errors | 0 | 0 |
HEC Errors | 0 | 0 |
OCD Errors | 0 | 0 |
LCD Errors | 0 | 0 |
Total Cells | 132808845 | 0 |
Data Cells | 425236987 | 0 |
Bit Errors | 0 | 0 |
Total ES | 0 | 6 |
Total SES | 0 | 0 |
Total UAS | 82 | 82 |
01-05-2021 12:01 PM
Now the SNR values are acceptable - ish.
19-04-2021 12:49 PM