I complained to Vodafone on May 6, 2020 that my download speed was, on average, 11 Mps. I was given a 15% discount off my monthly bill and told it was being investigated. 3 months later there was no improvement and no contact from support. I lodged a complaint on August 12 (ref: 12208604) and the response was 'someone will be in touch within 48 hours' I heard nothing. I contacted support line last week and via online chat explained the situation, again. Still no resolution! I telephoned support 21 August. I was told someone would investigate the issue and they would call me between noon and 3.00pm on 23 August. No call! I do not want a 15% discount for a service which is 44% of what Vodafone are contracted to provide.
I have been with Vodafone since Nov, 2019. I had a different problem from day 1 which took until 6 April 2020 to resolve. This was after I contacted Vodafone UK CEO's office, Nick Jeffrey. Do I need to do this again to resolve, what is, a very simple issue for Vodafone to resolve. It is not an Openreach issue, which someone from Vodafone suggested. I have checked with my neighbours on their speed, they do not have anywhere near the degradation that I have.
