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Internet speed

Sync Speed Guarantee

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4: Newbie

Hi VF Mods,

 

I've spoken to your technical team numerous times about my sync speed being lower than what was promised:

 

I have Superfast 2 broadband which means I should get 55mbps minimum - am I correct in saying this? They keep saying that I'm not entitled to any discount because my minimum guaranteed speed is 40mbps, however that isn't what I was told when I first took out the contract neither was it when I saw it on the website (which has now been updated to not include this guarantee).

 

Am I in the wrong???

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2 REPLIES 2
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11: Established

What were you told your expected speed to be when you joined?

What does the Vodafone site say you should get currently?

https://www.vodafone.co.uk/broadband/deals/superfast

What does the BT site say. (it should be similar to Vodafone's estimate)

https://www.broadbandchecker.btwholesale.com/#/ADSL

If it is between 35 and 55 it is a up to to the user to decide if it is worth paying the extra for Superfast 2, but it seems unreasonable to expect a discount.

 

If you are getting a significantly lower sync speed than estimated. and you have tried with the router connected to the test socket contact Vodafone as they may need to runs some tests.

 

 

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16: Advanced member

The terms and conditions vary depending on when you joined.  It's the T&Cs specific to your joining date that will determine if you can get the extra discount.

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