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Hi All, I've been with VF broadband for a few years now, when I first joined I wasn't getting the 50Mb they guaranteed, they sent openreach who spent hours here, they finally ran a new cable from the pole to my house and it fixed the problem. All was good for some time although it did drop a little to just below 50Mb, but I just left it as was still okay. I renewed my contract a few months ago, however I recently noticed my sync speed has dropped to 32.4, so I contacted them on live chat, they said give them 72 hours to investigate, I've now had a text to say they can't improve the speed so I will get the 15% discount for the length of my contract. I'd rather have the speed than the discount, so my question is, why did I have the speed, but now I can't! Shame I'm still in contract as I would consider leaving and going elsewhere.
Have you tried with the router in the test socket? If you could post your stats it may give some indication of where the problem may lay. (preferably whilst in the test socket)
Well the BT checker says you should definitely have a higher sync. Have you tried in the test socket?
Are you still using the old HHG modem, I would have thought they would have given you the THG3000 when you re-contracted.
If using the test socket doesn't improve the sync (You will be looking for a higher sync or SNR) and If they are unwilling to call out Openreach again then changing ISP may be the only solution.
All done, VF agreed to credit the early termination fee, signed up with another provider, I'll see if they're any better.
Thanks for your help!