cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Terrible Superfast 2 Broadband Speed.

Carlrg
3: Seeker
3: Seeker

Hi guys,

I have recently moved over from Fibe 35 from Talk Talk and was getting a rock solid 40mbps down and 10mbps up. 

I  changed to Superfast 2 on the 29th March. My speeds have not been what I expected at all. I know I am still in the supposed 10 day Dslam training regime but up to press I have only  had 1 resync at the exchange. The 2 other Cuts shown in my screen shot are by be trying 2 other BT HG612 modems just to make sure the Vodafone or Huawei modems were not at fault. Looking at the stats showed equally terrible attainable sync speeds. IMO either the Dslam has not had a full reset and put on an open profile or there may be some other fault. Also my pole drop wire was renewed when i was with Talk Talk and I know my wiring is A1 inside the house. I am around 500 metres from the street cabinet and expected around 55 down and 14 up.

Please check out my Vodafone Stats below.

 

DSL Status Information

DSL Mode
ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime
28 minutes and 45 seconds

Line Coding
DMT

Status
Connected

Number of Cuts
3

Link Power State
L0

Line Quality

  Downstream Upstream
Current Rate42512 kbps9431 kbps
Maximum Rate43333 kbps9431 kbps
Signal-to-Noise Ratio6.4 dB6.1 dB
AttenuationDS1 16.1 dB, DS2 41.6 dB, DS3 64.9 dBUS0 5.4 dB, US1 31.1 dB, US2 48.7 dB
Power13.3 dBm6.7 dBm
CRC Errors in last 28 minute(s)210946
K (number of bytes in DMT frame)00
R (number of bytes in RS code word)1216
S (RS code word size in DMT frame)0.17670.8019
D (interleaver depth)81
Delay0 ms0 ms
  Downstream Upstream
Super Frames0200189
Super Frame Errors00
RS Words389039768604654
RS Correctable Errors4463940
RS Uncorrectable Errors00
  Downstream Upstream
HEC Errors00
OCD Errors00
LCD Errors00
Total Cells1410975830
Data Cells38300420
Bit Errors00
  Downstream Upstream
Total ES204943
Total SES200
Total UAS1677

1657

 

Where do I go from here because TBH I am not a happy bunny. Why is my upload syncing less now than when I was on a 40/10 with Talk Talk. Why can't there just be a change over with no hiccups. Surely it's not too much to ask. I was with Talk Talk for 18 years and had very little problems with them.

Many thanks for your time. Carl.

1 ACCEPTED SOLUTION

Jayach
16: Advanced member
16: Advanced member

@Carlrg wrote:

I have noticed at the bottom of the checker it says SOADSL restriction. Is this anything to do with my speeds?

 

I also have a spare brand new BT pre filtered nte5 box waiting in the wings if you think that might help.

I don't think a prefiltered socket will get better speeds than a filter direct into the test socket, but it will look neater.

I didn't know what a SOADSL restriction was, but it's a bit of a double negative.

It means your exchange won't get SOTAP, which is a copper alternative where fibre is not available.

So it really means fibre is available.

I don't think you are going to achieve much better speeds as you are in the range expected and Openreach won't want to spend money trying to get a bit more out of the line.

DLM may reduce the SNR a little and get you slightly higher but it wont be much.

What it would look like if you were back on TalkTalk I can't say, but I don't think it would look much different.

View solution in original position

13 REPLIES 13

Hi Jayach.

 

I have plugged into a filter at the test socket. My sync has slightly risen for both up and down. Stats below.

 

DSL Status This status page shows technical parameters of your data connection. DSL Status Information

DSL Mode
ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime
1 minute and 9 seconds

Line Coding
DMT

Status
Connected

Number of Cuts
1

Link Power State
L0

Line Quality

  Downstream Upstream
Current Rate43005 kbps9513 kbps
Maximum Rate43770 kbps9513 kbps
Signal-to-Noise Ratio6.4 dB6.1 dB
AttenuationDS1 16.1 dB, DS2 41.5 dB, DS3 64.6 dBUS0 5.4 dB, US1 31.0 dB, US2 48.5 dB
Power13.4 dBm6.9 dBm
CRC Errors in last 1 minute(s)013
K (number of bytes in DMT frame)00
R (number of bytes in RS code word)1216
S (RS code word size in DMT frame)0.17460.7950
D (interleaver depth)81
Delay0 ms0 ms
  Downstream Upstream
Super Frames07897
Super Frame Errors00
RS Words1551360347355
RS Correctable Errors172790
RS Uncorrectable Errors00
  Downstream Upstream
HEC Errors00
OCD Errors00
LCD Errors00
Total Cells57058340
Data Cells365840
Bit Errors00
  Downstream Upstream
Total ES1013
Total SES100
Total UAS12111201

 

Also included as an attachment is a screenshot of my BT line checker.

 

I also have a spare brand new BT pre filtered NTE5 box waiting in the wings if you think that might help.

 

Many thanks again for your time and patience, Carl.

Jayach
16: Advanced member
16: Advanced member

@Carlrg wrote:

I have noticed at the bottom of the checker it says SOADSL restriction. Is this anything to do with my speeds?

 

I also have a spare brand new BT pre filtered nte5 box waiting in the wings if you think that might help.

I don't think a prefiltered socket will get better speeds than a filter direct into the test socket, but it will look neater.

I didn't know what a SOADSL restriction was, but it's a bit of a double negative.

It means your exchange won't get SOTAP, which is a copper alternative where fibre is not available.

So it really means fibre is available.

I don't think you are going to achieve much better speeds as you are in the range expected and Openreach won't want to spend money trying to get a bit more out of the line.

DLM may reduce the SNR a little and get you slightly higher but it wont be much.

What it would look like if you were back on TalkTalk I can't say, but I don't think it would look much different.

Many thanks for your time Jayach, i really appreciate it.

 

I think i will just bite the bullet and stay with Vodafone and hope Openreach do some upgrades in the near future.

 

Very best regards, Carl.

 

Double post Sorry.