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Internet speed

Very low Slow Speed

2: Seeker

My speed dropped to nogthing. I get anything form 10 ot 0.5mbps during evenings on 33mbit sync speed.

Support Please advise as I have already made a formal complain.

 

Not sure why I need fibre if i can't get more than 15mbit on it. It was perfectly fine with BT previously.

 

Many thanks

Raf

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6 REPLIES
Moderator
Moderator

@ber5ien Hey there, this isn't the experience we'd want you to go through. We'd be more that happy to look in to this for you. When you're running the speed test are you using a wired or wireless connection. Joe

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Highlighted
2: Seeker

It wired by ethernet cable to router to rule out wireless interfaces.

 

Many thanks

Raf

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Moderator

@ber5ien - Thanks for confirming this for us, I've sent you a private message with details on how to get in touch.

 

I can see you mentioned making a complaint, did you hear back from the Customer Relation team? 

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2: Seeker

This has been completed my master socket was replaced by enginerr to mk4 version and this improved the sync speed by real bandwith is still not greate and mostly 10-20mpbs

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2: Seeker

The test speed were done at random times to newbury vodafone servers using ookla speed test.

 

DateDownload SpeedDownload SizeUpload SpeedUpload SizeLatencyServer
08/12/2018, 17:1111.458104206596809.2650241350025728Newbury
08/12/2018, 17:1111.081816137709449.100681151691127Newbury
09/12/2018, 09:3415.70448198259209.20896967719026Newbury
09/12/2018, 15:3013.088344225086409.3971761258240127Newbury
10/12/2018, 22:3423.43792245320649.3994321586966518Newbury
10/12/2018, 22:3823.54648246991049.186681235917218Newbury
12/12/2018, 23:4213.086616220996808.7298321374873821Newbury
13/12/2018, 22:4820.91204203083209.2886721479670920Newbury
13/12/2018, 23:2622.60928283320009.3955281591902320Newbury
13/12/2018, 23:3213.022648206757448.8212481227922221Newbury
14/12/2018, 00:1417.175824221313608.7250321121170222Newbury
14/12/2018, 07:0013.526784231710409.3156721157772122Newbury
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Moderator
Moderator

Have you been in touch via the private message that @MarkF sent over to you @ber5ien? Has anyone been in touch?

If not, please provide us with your email reference number - it'll look something like this [#1234567] and we'll be happy to chase this up for you. 

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