Internet speed
Very slow broadband speeds
My 74mbit fibre line at 3:53PM.
My modem is syncing at 76mbit / 19mbit, yet my bandwidth even in the morning seldom reaches 30mbit/s (upload is usually fine at 10-15mbit). I called them today to complain, again, and was spun the "nothing we can do, we're providing over the guaranteed speed" to which I argued line sync speed and data through-put are entirely different beasts.
I told them to pass me to cancellations and i've now put that in place for 14/03. If they don't fix it by the 12/03 I'm gone having placed my order through Uswitch to BT Infinity 2 (76mbit) for £39.99.
As a value proposition, the cost of VF BB is rock bottom as they've proved they cannot run a BB service, nor have they adopted the correct tact with customer services and transparency. At least with BT they know their craft and will act responsibly, for that I'll gladly pay £10 a month more!
Shocking agai
Please choose wisely folks. My service is like this every day!
Got my call from the level 2 people. Advised me they think it’s Vodafone Equipment at the exchange and beyond. Need to log speeds in safe mode with Wi-fi off over a few days to prove my connection is slower than expected. But since my call, my speeds have been nowhere near as slow. Very Strange eh.
.png "Moderator"){kind=icon}
So I better give you all a final update and the steps I took to get here with a barley usable Broadband line through Vodafone.
I was always being told that I was being escalated, promised of to be kept up to date on the poor service, nothing happened. Days would go by and the broadband would still be un-usable.
This lead to constantly having to contact the support team where i would be put back in to the same cycle. I felt like I was working simular hours to the customer support team without the salary.
- Phoning Customer Help did not work. I refer to previous calls and be told there was no record of them.
- Web chats did not work (although it did give me a recored of how ineffectual they were).
- Formal complaints did not work as I was never contacted again after placing them.
- The links given to me by the Community management did not cause Vodafone to contact me.
I eventaully phoned up Vodafones cancallations dept. and asked how to leave as they were not delivering anywhere near the sevice I was told i would be given. I was phoned 6 hours later by someone who was willing to get the Tech team to contact me within another 2 hours.
I was then contacted by this peson everyfew days to see if the problem was resolved and if i was not happy after a couple of weeks i could leave Vodafone with no cancellation charges.
We also both chuckled that I had to ask to leave before Vodafone would contact me. 
There was an improvement on my line over the time but today I told Vodafone that i would be leaving for Zen due to a fear that if a problem happened again I would have to go through the ame process again. The Vodafone rep. agreed with me. I will be leaving with no cancallation fee.
I wish i had done a bit more research into Vodafone Broadband and their service before I joined them but it seems that is my own fault. It's not something i can be angry about anymore.
Final bit of advise below:
MY ONLY ADVISE TO NOT HAVING A PROBLEM LOOKED AT BY VODAFONE IS TO ASK TO LEAVE VIA THEIR CANCELLATIONS DEPT.
