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Internet speed

WiFi speed

3: Seeker

Reading this forum looks like I’m not the only one!!

 

wifi speed when I started the contract seemed to be normal and what I was getting with sky sitting at around 30mbps . Now the past few months this is now half that 15mbps sometimes not even that! 

 

Ethernet seems fine but of course you ring up and they can’t guarantee WiFi speed! Go through the usual settings on the router you have to repeat yourself every time! 

 

Im ringing them up tomorrow after my “48 hours of check the speed” and then “supposedly” I’ll be past to the tech team to look into it! Reading the forum it sounds like this will be a waste of time??

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21 REPLIES 21
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3: Seeker

Changing to 5ghz adds 5 mbps haha pathetic 

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3: Seeker

So I rang them again today on hold for nearly 45 minutes!! 

 

Was as told to disconnect everything bar one WiFi and one Ethernet to check speeds, checked and still poor speeds.

 

im being told that I’ll receive a phone call tomorrow at 1730 to see how things are which they will be the same! 

 

Im in my contract until March next year and have been told it’ll be £121 to leave early which is very tempting, also asking how to make a formal complaint not that it will do anything!

 

further updates tomorrow night.....

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Moderator (Retired)

Hey @Matty1080, sorry to hear your'e having an issues with your service. If we're calling you back,. it suggests that we've found an issue than needs to be monitored. Was a fault raised for this with our Technical Specialists team?

 

Blair

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3: Seeker

No it wasn’t, every time they say ring back in 24/48 hours and the issue is still there they will raise it with the tech team. Instead I just go round in circles changing channels etc which I explain that this has already been done!

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1: Seeker

I changes from Sky to get a faster high speed broadband connection. The ethernet is good at 62Mbps, but the wifif is appauling.

 

On a good day I get oenlaod (wifi) of 15Mbps but mire often arund 11Mbps.

 

Its clearly got worse, but given that I am beynd the 30 day trial perwio, I am tol they can do nothing ?

So you saying this is a acceptable ? A drop off of 75% from Broadban to WIFI

 

No i am stuck in this contract ? You cannot be serious ?

 

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3: Seeker

Sounds like my exact situation! 

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1: Seeker

but there is no resolution?

I have tried all the settings changes imaginable - and now what  ?

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3: Seeker

So no phone call was received! I wasn’t going to sit in a queue opened the chat and got the usual! 

 

Supposedly now now the tech 2 team are looking at it and on a “priority” and if they find anything wrong I can terminate my contract for free! But there’s no timescales on when I will receive this phone call.

 

Cant wait to leave!

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Moderator
Moderator

I'm really sorry you didn't get the call back you were promised @Matty1080. One of our team will be more than happy to access your account and take a closer look into the problems you're facing.

So they can do this, I've popped you a private message over with details on how to get in touch with us directly. 

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3: Seeker

Day 2 and no phone call still, I’ve replied to the pm too

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Moderator
Moderator

Thanks for the update @Matty1080. When you completed the form in the private message, we'll have sent you an email confirming we've got your query. This will include a reference number - it'll look something like this [#1234567].

Please confirm this back to me, so I know we've received your form; I wouldn't want you waiting longer than necessary. 

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3: Seeker

20425367

 

Download seems slightly better but still no phone call or update?

 

is this a joke?

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3: Seeker

Just received an email asking to fill in a survey about my recent contact via email.......haha 

 

Still waiing for an updated phone call about what’s going on? Seriously!

 

is it March 2020 yet?

 

 

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Moderator (Retired)

I'm really sorry you've not had a call @Matty1080.

 

There are some occasions where the team need to make some adjustments to your service, and then monitor the ticket. You should’ve received a text to advise you about this though.

 

We'll need to check the details on the fault ticket to see what the situation is.

If you can get back to us via the private message that was sent, we'll be able to look into this.

 

Blair

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3: Seeker

Pm sent, I’m ringing this morning I shouldn’t have to chase this up Blair, seriously

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4: Newbie

I think you were right the first time. I wasted hours on the on line chat and never once received a phone from the Tech2 team.  The only contact I had was we've closed your case as there is nothing wrong with your line......

Formal complaint submitted and left Vodafone 30 days later penalty free 

 

Update: overnight my Wifi performace has improved dramatically, my speed has increase to the actual speed my router is connected at amazinly. The solution BT took over my line at 5am this morning.........

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3: Seeker

@Rodney-Trotter wrote:

I think you were right the first time. I wasted hours on the on line chat and never once received a phone from the Tech2 team.  The only contact I had was we've closed your case as there is nothing wrong with your line......

Formal complaint submitted and left Vodafone 30 days later penalty free 

 

Update: overnight my Wifi performace has improved dramatically, my speed has increase to the actual speed my router is connected at amazinly. The solution BT took over my line at 5am this morning.........


So there’s still hope for me yet!! *praying*

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Moderator

I can see from your earlier post @Matty1080, you've contacted us through the link in Blairs private message. Please let us know the case ref (looks like [#11234567]) from the auto response you received to this and we'll be in touch. 

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3: Seeker

@Mark wrote:

I can see from your earlier post @Matty1080, you've contacted us through the link in Blairs private message. Please let us know the case ref (looks like [#11234567]) from the auto response you received to this and we'll be in touch. 


No need I’ve made a formal complaint and now awaiting a managers phonecall with an update, asking to leave my contract free of charge after the hassle that’s been caused

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