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Internet speed

not getting the promised 900mb with broadband pro

ErsanO
2: Seeker

I've seen a couple of posts from other people but I'm still having issues despite reaching out to "wifi xperts". At first i reached out to someone using webchat and was told that an engineer was going to visit in the next 48 hours although that seems to have been cancelled. Today I called the wifi xperts and the first thing they did was rebooting the internet (both the black box in the wall and the router) which did not resolve the issue. And then when they called me back 30 mins later, I was told that I won't be getting that speed without an ethernet cable connection. I connected my pc to the router with the ethernet cable but i am STILL getting around 300-350mpbs despite all that.

 

Could someone please help me out with this?

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18 REPLIES 18
ErsanO
2: Seeker

I forgot to mention previously but I do not want to neither have to use the etherner cable (which doesn't even get the speed to 900mpbs) nor get that speed on my pc only, there are multiple devices at home and I've seen someone get 800mbps on their phone so I'd really appreciate it if someone could help me solve this issue.

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ErsanO
2: Seeker

Sorry if this counts as spam but I realised that I can't edit the comments. Here are some of the results.resim_2022-06-28_084548667.png

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Ripshod
13: Advanced Member

Manchester eh?

Entertain me. Can you do a couple more tests? One to a Leeds server and one to Edinburgh?

There are existing problems concerning Manchester already.

Can you do a trace to bbc.co.uk and give us the IP of the first server you're hitting outside of your home network? 

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ErsanO
2: Seeker

Can't see vodafone uk when i search for leeds but here are the results for both.

resim_2022-06-28_182429209.png

Could you tell me what you mean by doing a trace? 

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Ripshod
13: Advanced Member

We won't see the image until it's been moderated.

Traceroute. It'll give you information on the route it takes from you to the BBC. Your first 'hop' will be the gateway you're connected to and should be relatively local to you.

If you have an android phone or tablet there's an app called Network Analyzer. You can use that to ping a server, or in your case trace the route to bbc.co.uk

Yeah there's no vodafone server in Leeds, so I just use the Razorblue option - fast and reliable.

I ran a quick speedtest to the Manchester server and only got half my normal download along with a high ping. 

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ErsanO
2: Seeker

ok the first one is saying vodafone.broadband [192.168.1.1] which is the admin panel address 

the one below that is 84.65.192.1

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Ripshod
13: Advanced Member

So your close to the Birmingham gateway, or at least you're routed that way.

If you're nowhere near Brum then I think we need to look further into this.

If you're okay bwith Brum then something as simple as testing with a different router could work. There's a multitude of ways this could go. 

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ErsanO
2: Seeker

No lol, i'm not even near birmingham. That's the strange part. 

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Ripshod
13: Advanced Member

There's a huge bag of errors affecting a lot of us right now.

The Manchester BNG (gateway) is being upgraded (allegedly) so it's load has been spread amongst the remainder. Thus is causing speed loss, high latency and sometimes packet.

I am in West Yorkshire but my gateway is currently in Edinburgh. Thank you vodafone.

The good news is vodafone is well aware of rhese problems so should be on top of it by now.

Just to check other things that may be affecting you I'll tag @Amanda and @Beth to this thread.

There is an open thread discussing all the above troubles:

https://forum.vodafone.co.uk/t5/Broadband-connection/Ping-Latency-way-higher-Gigafast-900/td-p/27102... 

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Ripshod
13: Advanced Member

I did write a reply and it got removed as 'spam:'. 

In brief: things are messed up. My gateway is Edinburgh and I' m in West Yorkshire. 

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Jayach
16: Advanced member

I was creating a post to explain what a trace was to @ErsanO 

So I did one in windows:

C:\Users\>tracert bbc.co.uk

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms vodafone.broadband [192.168.1.1]
2 10 ms 11 ms 11 ms 90.246.0.1
3 14 ms 16 ms 13 ms 63.130.104.202
4 13 ms 14 ms 12 ms 90.255.251.117
5 12 ms 12 ms 13 ms 151.101.128.81

Trace complete.

But then I said it's probably easier to do a reverse traceroute, so pop your IP address in here: https://dnschecker.org/online-traceroute.php and the last server on the list is the one.

 9.|-- ae34-xcr1.ltw.cw.net (195.2.8.45)                               0.0%     3   73.1  73.4  73.1  74.0   0.5
 10.|-- ae8-xcr1.man.cw.net (195.2.9.98)                                0.0%     3   73.6  73.9  73.6  74.3   0.4
 11.|-- ???                                                            100.0     3    0.0   0.0   0.0   0.0   0.0

So how is it the first server on the tracert isn't the same as the last one on the reverse tracert?

I'm sure I must be missing something, but I can't figure out what.

And I thought I understood these things. LOL

 

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Ripshod
13: Advanced Member

I get ya @Jayach. I got too tied up with that one too. Then I realised how much more the routing on a standard ping was, given that it gives us the initial gateway and shows why we're having such slow connection. A ping from me goes to Edinburgh, then through an intermediary to London.

The big clue to me about what we're experiencing was when vodafone's own Ookla server had me just 35 miles from Edinburgh. The penny dropped so hard...... 

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ErsanO
2: Seeker

Yeah these things are way too confusing for me :Smiley_with_tongue_out:

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Jayach
16: Advanced member

Sorry @ErsanO we went off on a bit of a tangent there. Some people are having problems with latency and that was what the tracing was about. Your problem is that your speeds aren't what they should be.

I know you don't want to run wired, but it is best to establish that a wired connection can get the full speed before moving on to Wi-Fi . (If you can't get it wired, you will never get it over Wi-Fi)

I think you need to contact Vodafone as your connection may not be configured correctly.

Ring the (so called) Wi-Fi Xperts again and say you are still not getting the full speed, even over ethernet. .

If that gets nowhere try ringing 08080 034 515 and say you are not getting your contracted minimum. (although they may pass you back)

Getting the proper support from Vodafone is never easy.

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CrimsonLiar
14: Advanced member

Just going back to the traceroute and considering the "high pings" that people are reporting:  Sub 1ms is common when you are wired to a router, but over WiFi I get 3ms-4ms directly to the router and it can be as high as 6ms if I connect to the mesh node.

I'm perfectly happy with that, Google Stadia, and video conferencing still work even with far higher numbers.

*Video conferencing on WiFi6 devices, you don't notice switching WiFi nodes, on a good WiFi5 device, you get a fraction of a second stutter, on WiFi4 it's 7 to 8 seconds to connect with 3-4 seconds of serious glitching!  However none of that compares to Video conferencing out on the road, using a mobile with more than a second of delay - noticeable, but doable!

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ErsanO
2: Seeker

Called them a few minutes ago and they blamed my laptop and said it was probably limiting the internet speed -_-

Well thanks for helping "wifi expert"

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ErsanO
2: Seeker

resim_2022-07-01_090105625.png

This is really weird, I tried to speedtest on microsoft edge and i'm getting what I somewhat should be getting. I honestly don't understand what's going on.

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Jayach
16: Advanced member
@ErsanO wrote:

Called them a few minutes ago and they blamed my laptop and said it was probably limiting the internet speed -_-

Well thanks for helping "wifi expert"


@ErsanO wrote:

This is really weird, I tried to speedtest on microsoft edge and i'm getting what I somewhat should be getting. I honestly don't understand what's going on.


Have read of this thread, it sounds similar to what you are finding.

https://forum.vodafone.co.uk/t5/Internet-speed/Wifi-speeds-faster-than-ethernet-and-constant-disconn...

 

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