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Internet speed

really slow upload speed

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4: Newbie

I have Superfast 1 supposedly running at 35MBPS download and around 10MBPS upload.

Download is OK, as usually around 25MBPS but UPLOAD is always around 0.7MBPS.

I have chatted to Vodafone tech online on 2 occasions and amended the DNS setting as suggested but absolutely no improvement.

Main PC with this performance is ethernet connection not wireless.

 

Any suggestions out there to get a decent upload speed so I can back up properly, etc. ?

thanks in advance.

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21 REPLIES 21
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16: Advanced member

Changing the DNS will not alter your upload speeds.  DNS takes text-based web addresses and converts them into IP addresses, it has nothing to do with the path over which your data is routed.  *Starting to think changing the DNS servers is the new splitting the SSIDs with VF support staff (yes there are things it'll fix, but if your cat dies changing the DNS is not going to reanimate it - rant over).

 

I know it's a pain to do, but it'd help to know, if you could turn off/disable all but one (first WiFi, then wired) device on the network and see if the upload speed is still bad.  If you have a spare microfilter, try swapping it over.

 

*I actually doubt anything in this post is going to help, but let us know how you get on!

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7: Helper

errrr

Flogging a Dead Horse maybe a better metaphor.

 

So yes, connect directly into the test part of the wallbox if you can, that way no telephone interference, and try again.

 

You could run a few things on the PC?

Like 

 

@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

Some, all or none of the above.

 

 

PowerShell -Command "Get-NetAdapter"

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 22 Disconnected ??-??-??-??-??-?? 3 Mbps
Ethernet Realtek PCIe FE Family Controller 19 Disconnected ??-??-??-??-??-?? 0 bps
WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi A... 9 Up ??-??-??-??-??-?? 72.2 Mbps

 

If in doubt please ask.

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4: Newbie

thanks for the info - much appreciataed.

 

Have tried turning ofdf everything except main PC on ethernet = no difference.

Wireless speeds almost identicakl to ethernet,

VF support were the ones advising to change DNS setting = no difference.

 

Also wired into enginners port on incoming so no microfilter there.

 

Any other suggestions welcome - I think VF are just throttling back the upload speed.

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7: Helper

errr

post some results?

 

DSL Status Information

DSL Mode
ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime
34 days, 20 hours, 6 minutes and 5 seconds

Line Coding
DMT

Status
Connected

Number of Cuts
0

Link Power State
L0

Line Quality

  Downstream Upstream
Current Rate75360 kbps19999 kbps
Maximum Rate78675 kbps22785 kbps
Signal-to-Noise Ratio5.6 dB7.3 dB
AttenuationDS1 5.1 dB, DS2 11.9 dB, DS3 19.5 dBUS0 3.4 dB, US1 10.1 dB, US2 15.0 dB
Power13.5 dBm-6.2 dBm
CRC Errors in last 21587 minute(s)04429
K (number of bytes in DMT frame)00

 

The SNR (signal to noise ratio) is important.

Downlink target SNR margin (dB) Downlink connection speed (kbps)
18 (worst case)3008
153616
124096
9 (TalkTalk's initial default)4768
6 (BT's initial default)5568
36240
16624

 

You can see that the higher the number the worse the speed, mine is 7.3 meaning a loss of upload speed.

19999 out of 22785, yours could be catastrophic.

 

CabinetTest.png

If in doubt please ask.

 

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4: Newbie

Hope this helps - getting a little out of my depth now 😉

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7: Helper

CAN YOU DELETE THE PICCY AS IT HAS PERSONAL DETAILS ON?

 

 

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4: Newbie

Thanks - didn't spot that immediately.

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7: Helper

Hi

 

""

I have Superfast 1 supposedly running at 35MBPS download and around 10MBPS upload.

Download is OK, as usually around 25MBPS but UPLOAD is always around 0.7MBPS.

""

 

The attachment suggests you may be on the wrong connection.

SO

Begin at the beginning, find your agreement and invoices with VF and and be absolutely certain you are on the 35 MBBS service according to your contract.

 

THEN get VF to have OpenReach prove/show you are on that connected service.

 

 

 

 

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Attachments

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4: Newbie

Many thanks - will get VF to check those details.

WIll let you know !!

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Moderator

Hey @kes1066 👋 Lets see if we can improve you upload speed! So we can access your account and take a look into this for you, pop us a private message on Facebook or Twitter. Include a link to this thread along with your full name and landline/account number and we'll take a look into this for you 

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4: Newbie

spoken to tech team without success - they escalated to the next level and heard nothing back as yet.

Still same upload of less than 0.7mbps .

....really bad zoom calls dropping out many times a day - embarassing experience on international calls.

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7: Helper

kes1066 At what speed does the router say it is connected?

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4: Newbie

35MBPS = great download but miserable upload

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7: Helper

Sorry I meant the upload speed.

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4: Newbie

upload is around 0.6 - 0.7MBPS.

Starts off trying to go over 1.0 but then drops to ~0.3 - 0.4 then creeps up.

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Moderator

Hi @kes1066, when was this escalated for you? Our second and third line Tech Teams are able to carry out more detailed, in-depth tests than our first line agents, which may be why there is a little delay here. Please feel free to contact our fantastic Social Media team here, and they'd be happy to find an update for you here. 

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4: Newbie

Tech team are now on it, thanks.

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4: Newbie

nearly 2 weeks now and still not resolved.

No engineer as yet.

 

What to do ?????

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4: Newbie

...still ultra slow upload on broadband

FLT: 981112 still unresolved.

 

and LANDLINE is now completely dead was OK yesterday for 24 hours

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