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13-08-2020 09:33 AM
I have Superfast 1 supposedly running at 35MBPS download and around 10MBPS upload.
Download is OK, as usually around 25MBPS but UPLOAD is always around 0.7MBPS.
I have chatted to Vodafone tech online on 2 occasions and amended the DNS setting as suggested but absolutely no improvement.
Main PC with this performance is ethernet connection not wireless.
Any suggestions out there to get a decent upload speed so I can back up properly, etc. ?
thanks in advance.
14-08-2020 05:16 PM
Hey @kes1066 👋 Lets see if we can improve you upload speed! So we can access your account and take a look into this for you, pop us a private message on Facebook or Twitter. Include a link to this thread along with your full name and landline/account number and we'll take a look into this for you
20-08-2020 05:34 PM
spoken to tech team without success - they escalated to the next level and heard nothing back as yet.
Still same upload of less than 0.7mbps .
....really bad zoom calls dropping out many times a day - embarassing experience on international calls.
20-08-2020 06:12 PM
kes1066 At what speed does the router say it is connected?
20-08-2020 06:20 PM
35MBPS = great download but miserable upload
20-08-2020 06:25 PM
Sorry I meant the upload speed.
20-08-2020 06:28 PM
upload is around 0.6 - 0.7MBPS.
Starts off trying to go over 1.0 but then drops to ~0.3 - 0.4 then creeps up.
21-08-2020 03:04 PM
Hi @kes1066, when was this escalated for you? Our second and third line Tech Teams are able to carry out more detailed, in-depth tests than our first line agents, which may be why there is a little delay here. Please feel free to contact our fantastic Social Media team here, and they'd be happy to find an update for you here.
21-08-2020 05:40 PM
Tech team are now on it, thanks.
26-08-2020 03:28 PM
nearly 2 weeks now and still not resolved.
No engineer as yet.
What to do ?????
28-08-2020 04:18 PM
...still ultra slow upload on broadband
FLT: 981112 still unresolved.
and LANDLINE is now completely dead was OK yesterday for 24 hours