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Internet speed

sudden drop in download speed

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3: Seeker

Experiencing significant loss is download speed today. Also during speed tests in both wired and wireless there have been high levels of delay and jitter.

 

How do I open a ticket with Vodafone?

I've already jumped through the troubleshooting hoops 

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24 REPLIES 24
3: Seeker

Screenshot of line stats

3: Seeker

Everything seems back to my usual speeds this morning, 45mb/s down, 16mb/s up. Minimal delay and jitter. 

 

I can only assume work was being carried out last night? 

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3: Seeker

Issue has come back today. Speeds significantly down with no traffic in the house. I am the only person at home. Speeds are down to 15mb/s. 

 

I though Vodafone had sorted out all these throttling issues? 

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4: Newbie

I've been having the same issue since Friday night.  Meant to be getting up to 72 mbps, dropped right down to 6 mbps.  It's happening all times of the day.   

 

I've got an engineer coming out on Wed but I'm not getting my hopes up. 

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2: Seeker

Same here, Friday night I was down to 1.5Mbps. 

 

Same issue on Saturday and Sunday. 

Things seem a little better today, I'm getting around 15Mbps, still down from my usual 54Mbps, 

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3: Seeker

Problems again tonight. It's really played havoc with my streaming services all weekend. 

I am not impressed Vodafone 

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2: Seeker

Just measured my slowest speed of the weekend, 0.98Mbps.

 

Was at 54Mbps this morning 

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3: Seeker

Same issue for me but only at peak times, if I check my speed in the morning I get around 70 mbps and if I check this during peak times it is less than 5 mbps. 

 

Vodafone are either throttling the connections or can’t handle the congestion on the lines 

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2: Seeker
think its a vodafone issue.. ive been in same boat for 2 days gone from 72 normaly down to 1 mbit up and 1 mbit down..been unusable.. i noly noticed when i payed for a fottball match on nowtv and it was unplayable
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3: Seeker

I've opened a complaint with them: (ref: 1815287

 

Let's see what they say 

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3: Seeker

Keep us updated. I’ll be raising one tomorrow!

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2: Seeker

This has to be a joke. Been with Vodafone 2 weeks worst decision ever. Get 37mb in day and Less than 1mb tonight!

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4: Newbie

Well something has changed in last 4 days...

Superfast 1 was steady 32mbps down  and 8 up...

In evening it is now 3.6 down  and 3.4 up ?

What's wrong Vodafone  ?????

Not accepting this drop daily. 

And no it's not router issue as I use a 3rd party 1 as yours is useless.  3rd party 1 has stabilised the daily dropouts 

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2: Seeker

I’ve just submitted complaint online 

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4: Newbie

where about do you send complaints please? On line.... as you cannot get any sense on phone..

 

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3: Seeker
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4: Newbie

Thank you...

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2: Seeker

Go to

https://complaints.vodafone.co.uk

and select submit online

 

 

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Moderator

My apologies  to see you're all having some speed issues. We can look into these with you. Just head to our social media channels Facebook or Twitter - @VodafoneUK and we'll be able to discuss in more detail what's going on. Thanks

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