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Engineer refused to install socket where asked

So I moved homes and decided to stay with the Vodafone broadband service, this was discussed with Vodafone and was asked for a 60£ installation fee so an engineer could come and install the service. The engineer came and when asked to install the soc...

DinizPT by 1: Seeker
  • 1 replies
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How to get bill notifications to email not SMS?

On top of not being sure where I asked for notifications by SMS in the first place, how do I get bill notifications to the account holder email address? Right now I get SMS about fixed lines from 'Vodafone' which is the same as the ones about my PAYG...

xdmn_083 by 7: Helper
  • 2 replies
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City fiber

I live in Newport Pagnell in Milton Keynes.could you tell me when the city fiber is getting installed in this areaplease 

Landline crackling.

Hi, I’ve got a problem with my landline crackling, it’s the second time now, first time an engineer came and fixed it but this time apparently it’s the faceplate on the socket that’s faulty, when I asked Vodafone if they were going to send me a new o...

Failure to transfer service, poor complaint handling

(not actually about the compensation as such even if it looks that way) I raised a complaint about the failure to do a simple transfer of an existing functioning line from BT on 20/3/19.This did not happen (lost/stuck in the system), and as a result ...

xdmn_083 by 7: Helper
  • 14 replies
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Bundle and extras

Can anyone help me?  Vodafone has been my service provider for Land Line and Broadband since January 2018.  From then until contract renewal in August this year my Bundle and extras included Permanent Number Conceal AND Caller Display.  From my contr...

BarrieD by 2: Seeker
  • 3 replies
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Landline Problems

Hi,Hopefully this gets a response from the Vodafone team I have Unlimited Fibre 76 Broadband with anytime landline & mobile and up to a couple of months ago I have had no issues The landline phone stoped receiving and making calls a couple of months ...

SMS by 2: Seeker
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Caller id

Moved to Vodafone landline from sky now every caller comes up as unavailable or out of area, reset caller Id with the help team but still not wirking, suspect it’s a port issue, please help