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Gigafast phone issue

Hi All, Had Gigafast installed the other day, works fine but phone line doesn't. I tried to connect my existing phones via the adapter to TEL1 and 2 neither light up, no dial tone etc. So as per Vodafone support recommendation I purchased new cordles...

Landline not working

This afternoon we noticed that our land line is not working, it has no dial tone. To start with the phone would ring and then cut off but now it does nothing. Broadband seems to be fine. I tried the chat line stuff and after some time (the first chat...

Hilda63 by • 4: Newbie
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phone line has never worked how do I escalate this?

I have a new broadband installed but the associated phone line has never activated. I raised a fault ticket but am going round in never ending queues trying to escalate this. Any thoughts as to the best way before i cancels my contract?

Land line has been dead for more than 5 days now.

Our Landline stopped working on Sunday. And therefore Broadband became non functional. I have lodged complaints with OpenReach and they advised me to inform Vodafone which I did. I got a special reference number and a phone number to call (08080 057 ...

taom by • 2: Seeker
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VOIP Calling + Netgear XR500

HiI have just subscribed to Vodaphone Gigafast service, not keen on using the supplied equipment, as on my old service I used a Netgear XR500.I see someone has kindly shared the details for getting the XR500 to work on the gigafast service, however h...

Cannot make phone calls from landline

Hello there, I'm posting here because Vodafone customer service uses nothing but bots and scripts. Seems that the only way you can speak to someone is by asking to cancel. Anyway, I am unable to make phone calls. I keep getting an error telling me th...

How do I check progress fixing landline fault?

Hello The other day a friend phoned my mobile to let me know that my landline wasn't working. He'd tried phoning and after dialling my number there was silence...however, he wasn't aware that my landline phone rang my end, and I answered the call, bu...

Transferring BT Phone NUmber to Vodafone Gigafast (via Openreach)

I've just started the ball rolling on transferring my BT broadband and landline over to Vodafone. I'm signing up for the Gigafast 500 service. I live in Liverpool and apparently that means it's FTTP via Openreach.I want to keep my BT phone number and...

BadMojo by • 3: Seeker
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VoIP

When I was using Superfast 1 I had a VoIP line from my employer. But I have been told by Vodafone that I must have gigafast for my landline to become a VoIP. I am at present Superfast 2 and I am moving home and cannot get gigafast at new address. Why...

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