Hi Grahamcherry,
Sorry to hear you have been experiencing issues with the 3G connectivity in your local area but I am sure we can get this looked in to for you.
I have checked the postcode you provided and it is very strong 3G coverage in that specific postal region so nothing has changed with the network itself. Your nearest 3G mast is 1.59 miles South East from your current location, so again, close enough for a continued 3G connection.
First of all, I would try a complete de-installation of the VMC Lite software from your Laptop, and then a full reinstallation of the BB modem which will run the software and install on new port in to your Laptop.
In all honesty, the error message you provided certainly doesn't suggest that it would be anything network related, more a hardware or installation issue.
If you could let us know how you go on as we may need to look at this closer for you as there could be an issue with the actual BB modem and we would need to check out the
repairs thread.
If any other forum members have a similar issue, please check out our online
coverage map first so you have a good idea at the 2G/3G connection speeds in you local area.
Many thanks
Andy
eForum Team