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Dear Vodafone / Community,
I would really appreciate some knowledgeable opinion / answer on the technical side, as I already had unpleasant discussion with one of your operatives, quite rude and not helpful at all.
I have started 5G Sim Plan, Unlimited, not so long ago. It was for the intention of putting said SIM into Huawei H112-372 - 5G router model. No lying in here, I wanted to use it as a mobile broadband for home with good speeds on it (have checked the area coverage and both indoors and outdoors are strong).
This seems to be working only after restart of the device, speed are picking up, only to slow down after a few hours / a day to lower than minimal available broadband I think. This is getting bit frustrating and I was hoping for some explanation as to why is it happening?
Yes, I know that I have input SIM card to "non attested" Vodafone router (exact same model given away by you guys), but that's cause you are charging horrendous rates for 5G Broadband and yes I know it is generally frowned upon, but there is nothing that would say mobile internet will perform poorly if SIM is slotted into anything else but Vodafone device. Would it be the same case if I have slotted it into 5G mobile phone?
If someone can please explain this and whether I can have proper speeds, if not, I will just terminate contract early as this is not entirely true what Unlimited (as fast speeds as possible) 5G SIM only plan offered.
I wanted to check on APNs, however looking at router settings it is finding Vodafone APN lists anyway so not sure if that's the case.
Once again, I would appreciate some technical insight, whatever it might be - if there's no way of configuring exact same device to work properly with a SIM card, I might get a 5G phone to set it up, either way I will need to make sure the speeds are keeping up to what they should (signal at least suggest they should).
Thank you kindly.
Hey @MagicMan90 👋 Unfortunately we aren't able to provide any technical insight in this situation, as phone SIM plans are designed for use in mobile phones and not routers. If you're having issues in a 5G area, with a 5G phone, drop us a message here on our Social Channels and my colleagues will help you take a closer look into this.
Hey @Farai, thanks for your reply. What kind/type of SIM cards are you providing for 5G broadband/routers in that case if you don't mind me asking?
I'll be sure to try the current SIM on 5G phone shortly and see the difference. Thanks again.
Thanks Evie - I'm assuming there wouldn't be any option/possibility of swapping/changing/transferring contracts from my current 5G SIM Only Plan to 5G Data Only Plan? More than happy to bear any potential additional costs if possible - this seems like I picked the wrong SIM / Plan in this case, as I was wondering on getting SIM Only back then but didn't ask enough.
Thank you for letting me know.
@MagicMan90, I'd recommend you contact one of the sales team over on 191 from a Vodafone phone or 03333 040 191 from any other standard UK phone (standard call charges apply). Alternatively, contact our live chat team here, and they'll be able to advise how we get you moved over to a data only plan with us 🙂
I am in a similar position to the original poster. I am using an Unlimited Max pay-monthly SIM card in a self-bought 5G router. Everything was fine until a few days ago (> 200Mbps down) but now it's only around 100Mpbs (if I'm lucky).
Has something changed? Do I need to change my contract to be a Data-only one?
If it helps, here is the current outer output:
CELL_ID 137044498 RSRQ -13.0dB RSRP -87dBm RSSI -57dBm SINR 3dBWhen I was getting a 5G connection there were separate 5G_RSRQ, etc entries too. Now there's nothing. Nothing has changed from my end. I have rebooted the router many times. So it seems that I have been kicked off the 5g network? I do not have access to a 5G phone to test the SIM with.
Please can you let us know the full postcode where you're using the router @iddn along with its make and model? I'll then be able to take a closer look into any changes with our 5G network that may have occurred over the last few days or so. If you'd prefer not to share this on the thread, you can add the postcode to your profile where only our team and yourself will be able to view this.
Hi iddn, can you please share what was the issue and what sorted it? I am stuck a bit as apparently Vodafone cannot change/replace my SIM Card from mobile to Data Only without terminating the contract which sets me up for a longer period of terribly low speeds.
I got on to chat and was bounced around a few times as I wasn't a Home Broadband customer until I got to, what I think was, a technician. Not using the SIM in a handset seemed to be a source of confusion. The technician asked me to put the SIM card into a handset, set it to 2G and then they did some magic on their end.
One of them said that Vodafone didn't kick me off 5G but that there were 'network fluctuations'. I'm not sure what that meant. I don't think I needed a change my contract to a Data-only SIM, I'm not sure. One seemed to suggest it was necessary, but the final person I talked to said it wasn't done.
Now my Huawei CPE Pro is connected to 5G again. https://www.speedtest.net/result/11220676494
(Note that I'm in an area that Vodafone's Network Status tool considers to have 'low coverage')
That is great they were able to sort you out. I might try them again, so far I acquired a handset and 5G seems to be working properly so there's a hope they can adjust it just like yours - can you do me a favor please? Can you please advise in a day or a couple days if it's still going ok? I had mine router going ok for a up to 2 days and then the speeds went back to terrible but this gives me hope now that I have a handset as well.
Sure will do.
You can see if you are getting a 5G connection by restarting your router and logging in to it.
Then go to Advanced -> System -> Device Information (for the H112-370). This lists your available connections.
For example, I have something like:
RSRQ -9.0dB RSRP -85dBm RSSI <=-113dBm SINR 1dB ... 5G RSRQ -10.0dB 5G RSRP -92dBm 5G SINR 14dB
If you don't have the ones beginning with "5G" then you have no 5G connection (even though the 5G LED is lit on the router!). If you do have them then maybe you have poor reception if you're getting bad speeds.
Try doing speed tests by directly connection to the router with a LAN cable as this will rule out any issues arising from WiFi interference.
Hey iddn, how is your router working, is it still keeping the 5g connectivity/speeds?
I have tried the chat today from the mobile but was only told there is maintenance going on in my area until tomorrow and that it should fix it but unfortunately I know it's bs and will have to check back again on Saturday after the works have been completed.
Thanks for letting me know on your situation.