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In Japan not receiving texts from vodafone specifically.

ash467
2: Seeker
2: Seeker

Hi guys. I arrived in Japan last night but forgot to turn on roaming before I got on the plane. Now I am unable to access the function to turn roaming on. Accessing this menu in the app requires me to enter a pin number, vodafone will then send me a security number via text and I'm meant to enter that. The problem is that I am not receiving any texts from vodafone. I am receiving them from other numbers, like my family though and I can even send them text messages back. It seems like the only number I'm not getting texts from is Vodafone. This means that I can't access the internet.

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Andy
Moderator
Moderator

Hi @ash467 If you can please contact our team via the link here, and we can help get you up and running after taking a look over your account. I hope you enjoy your trip to Japan.