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15-08-2015 04:00 PM
15-08-2015 04:10 PM
This is what happens
17-08-2015 08:40 AM
Please make sure you have the most up to date software downloaded. To check this, start your Vodafone mobile broadband dashboard and:
If you can't find these menu options on your software, it will be an older version. To check your software version:
17-08-2015 09:04 AM
18-08-2015 01:14 PM
I can see you’re using Windows 10 which isn’t currently supported.
You can keep an eye on our Vodafone Mobile Broadband support pages for any updates on this.
16-09-2015 11:13 AM
Hi this is a serious concern to me that this hasn't been successfully resolved, I rely on the dongle and have exactly the same issue. Is this problem going to be sorted soon? Or do I need to cancel my dongle and find a supplier that is compaitible with Windows 10.
An update would be appreciated as my reliance on the dongle is business critical.
Thanks very much
17-09-2015 10:02 AM
Keep an eye on the link Jenny provided and as soon as we have a compatible version available, it’ll be listed there.
07-11-2015 04:32 PM
Same issue! This dongle will not function with Windows 10 and neither will the Vodaphone 'Clean up' tool. I am having to use this forum as your 'phone services teams have been issuing the incorrect advice.
Discovered the fact of incompatailbity with Windows 10 through this post and not through your customer services/technical teams. Various team members who have provided the incorrect information over the last 3 weeks. This has included advising to purchase a replacement (which I did).
Then as this replacement did not work - advising to return the replacement dongle to the retailer as 'there was a issue with either the sim card or unit' (which I did).
Only after following all of these helpful instructions did I discover that this USB is not compatible with Windows 10!!!
Could you please inform when your organisation wil be issuing a patch for this dongle?
Shockingly poor customer service on top of a product which is completely useless.
08-11-2015 05:28 PM
@epic-letdown Please accept our apologies for any inconvenience this has caused you.
We appreciate all feedback receive and will ensure to pass this on.
Please keep an eye on the links as advise by both Jenny and Wayne, for further information.
10-11-2015 04:48 PM
Hello
Thank you for your response. However could you please provide clairificaiton for the following:
1) Will there be a patch for this issue?
2) Is this currently being actioned and when will it be released?
3) what measures are you taking to ensure that your staff are fully trained to ensure that the correct information is provided. Especailly when it results in the customer purchasing additional items that were never going to resolve the issue.
regards