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Hi this is a serious concern to me that this hasn't been successfully resolved, I rely on the dongle and have exactly the same issue. Is this problem going to be sorted soon? Or do I need to cancel my dongle and find a supplier that is compaitible with Windows 10.
An update would be appreciated as my reliance on the dongle is business critical.
Thanks very much
Same issue! This dongle will not function with Windows 10 and neither will the Vodaphone 'Clean up' tool. I am having to use this forum as your 'phone services teams have been issuing the incorrect advice.
Discovered the fact of incompatailbity with Windows 10 through this post and not through your customer services/technical teams. Various team members who have provided the incorrect information over the last 3 weeks. This has included advising to purchase a replacement (which I did).
Then as this replacement did not work - advising to return the replacement dongle to the retailer as 'there was a issue with either the sim card or unit' (which I did).
Only after following all of these helpful instructions did I discover that this USB is not compatible with Windows 10!!!
Could you please inform when your organisation wil be issuing a patch for this dongle?
Shockingly poor customer service on top of a product which is completely useless.
Thank you for your response. However could you please provide clairificaiton for the following:
1) Will there be a patch for this issue?
2) Is this currently being actioned and when will it be released?
3) what measures are you taking to ensure that your staff are fully trained to ensure that the correct information is provided. Especailly when it results in the customer purchasing additional items that were never going to resolve the issue.
Thank you for your response I shall check the DM out, as I have been sold goods/service that are not fit for purpose under the 2015 Consumer Rights Act.
when i click this link it takes me to the business page https://www.business.vodafone.com/site/bus/public/enuk/support/10_productsupport/laptop_connectivity... But if i search for "vmb or cleanup nothing is found