Data on the go help (Including troubleshooting)

[JD]

Hi Guys,

For general Data on the go troubleshooting guides please see here.

Click here for specific Data on the go help. Just select your device type, make and model from the drop down boxes. 

Thanks

James

[JD]

Issue:

After installing the latest mobile broadband software -  VMB 10.1 - you might see error code 628.

Resolution:

Check that VMB is set to connect to correct account type. This can be done as follows:

• Click on the red icon at the top left of VMB
• Click Options
• Click Account Type
• Ensure you're set to Pre-Pay if you're on PAYG or Contract if you're on Contract

[Retired-George]

Issue:

When using Windows 7 64 bit, VMB reports that there is no device, or it continually searches for a device. There may also be a driver installation failure message when the modem is plugged into the PC. You may also get an error 31 against the modem component.

Resolution:

• Download the zip file attached to this thread. This is a utility from Huwaei that will resolve the issue.
• Extract the Zipped file to any location on your PC
• Once unzipped, open the file and follow the on-screen prompts to install it.
• Once the installation is complete, please re-install the latest version of VMB. This can be found here: VMB 10.1

George

eForum Team

[Retired-Trev]

Issue:

When using VMC 10.1.108 with Lenovo laptops, that use Qualcomm Gobi 2000 module, the connection disconnects soon after it's established.

Resolution:

• Uninstall the current VMC version
• Download the amended version of VMC 10.1.108 for Lenovo laptops from this post
• Run "setup_vmb.exe" from the requested file and follow on screen prompts to install

Please link, or use this post as a reference when requesting the Lenovo specific VMC software.

Trev

eForum Team

[Retired-Trev]

You can find the latest software here.