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My Mobile Broadband contract is due to end on 3rd December. I called on the 3rd November to cancel and this was confirmed as done. Today I checked my bill and saw that I had been billed a full months line rental until 24th December. I spoke to someone today who has told me that on the 3rd December my bill will automatically update and a new bill issued and my direct debit amended accordingly.
I find this difficult to believe as the direct debit is due 4th December. I did ask her how much I would actually be billed as I was working out my budgeting for the month. She gave me a total that only included the 2 mobile numbers I have. When I asked about the line rental for the mobile broadband account from 24th Nov - 3rd Dec she said if I didn't use it there would be no charge. This definitely doesn't appear correct. I cannot imagine for one minute Vodafone being so generous.
At the end of the call she seemed a bit unsure and was very keen to cancel my direct debit "just to make sure I'm happy". I said no to this as I don't want to risk any arguments over late payment.
Could someone confirm that your rep was correct in what she said and I will only receive a bill for 2 mobile contracts or confirm a billing error and if so correct it.
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Thanks for your help. That would make sense. Its a shame the Vodafone billing department couldn't give me that answer.
It isn't good when the people tasked to help are no help.
Appreciate the answer.